Technical Support Analyst - Onsite - Culver City, CA

Overview

On Site
$30 - $35
Contract - W2
Contract - 12 Month(s)

Skills

Technical Support
AWS
Python
Bash JavaScript
Shell Scripting
SQL
Loggly
Splunk
Postman
API
Jira
ServieNow

Job Details

Hello,

My name is Pavan and I am a Talent Acquisition Specialist at Park Computer Systems, Inc., a Technology Consulting and Staffing company. After reviewing your resume, I believe that you may be a good fit for a job opening with one of our clients. The highlights of the position are:

Job Title: Technical Support Analyst

Location: CULVER CITY, CA 90232

Duration: 12 Months Contract

Job Description:

A Technical Support Analyst is responsible for providing technical assistance and support to customers and internal teams. They troubleshoot technical issues, communicate with customers to provide updates on issue resolution status, and create and maintain documentation to help customers and internal teams troubleshoot issues. They also escalate issues to the appropriate teams when they cannot be resolved at their level and ensure the quality of their support meets or exceeds organizational standards.

Technical Support Analysts need to have strong communication skills, technical knowledge, and problem-solving abilities to excel in their role. Creative and logical thinking about the big picture will help them deliver the biggest impact.

This position will work closely with Digital Asset Management platforms and toolsets.

Core Responsibilities:

  • Troubleshooting, and issue resolution: Technical Support Analysts are responsible for resolving technical issues reported by customers or internal teams.
  • Customer support and communication: Technical Support Analysts need to provide excellent customer service, communicate effectively with customers, and keep them updated on the status of their reported issues.
  • Knowledge management: Technical Support Analysts need to create and maintain documentation, FAQs, and knowledge base articles to help customers and internal teams troubleshoot issues. The ability to research and generate reports from databases or data sets is critical to impact and growth.
  • Escalation management: Technical Support Analysts need to escalate issues to the appropriate teams when they cannot be resolved at their level.
  • Quality assurance/ Testing: Technical Support Analysts need to ensure that the applications they support are working as expected after every release.

Job Requirements:

Education: AA/AS/BA/BS

  • 2-3 years of relevant experience (Required)
  • The ideal candidate should possess the ability to support and troubleshoot applications, have some sort of hands-on experience with Amazon Web Services (AWS) tools and services, and a basic understanding of programming languages such as Python or JavaScript, along with shell scripting (Beginner to moderate level experience)
  • SQL (Beginner to moderate level SQL writing skill)
  • Loggly, Splunk (Required)
  • Postman, API testing tools (Required)
  • Service Now, JIRA (Required)

If you believe that you are well qualified for this position and are currently in the job market, or interested in making a change, please do give me a call at - Ext 241 or reply to this email. When responding, please include your direct phone number, so that I may revert back to you promptly.

If this is your first exposure to Park Computer Systems, you can check us out at http:

Thank you for your time, and looking forward to a timely response from you

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.