Overview
$25
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 14 day((s))
Skills
Help desk
Ticket
IT Support
Desktop Support
Job Details
Job Title: Help Desk Support
Location: Indianapolis, IN 46204
Duration: 12 Months (Contract)
In Person Interview
Location: Indianapolis, IN 46204
Duration: 12 Months (Contract)
In Person Interview
Job Description:
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
Required Skills:
Associates Degree or 3 plus years or experience
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Prior customer service experience
Knowledge of help desk ticketing systems
Ability to identify and resolve problems using research techniques
Experience of Atlassian Jira, Confluence and Service Management tools
Ability to communicate effectively orally and in writing
Knowledge of Genesys phone systems
Experience of Salesforce platform
Software testing experience
Experience providing first and second tier help desk support
Associates Degree or 3 plus years or experience
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Prior customer service experience
Knowledge of help desk ticketing systems
Ability to identify and resolve problems using research techniques
Experience of Atlassian Jira, Confluence and Service Management tools
Ability to communicate effectively orally and in writing
Knowledge of Genesys phone systems
Experience of Salesforce platform
Software testing experience
Experience providing first and second tier help desk support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.