Application Support Analyst (mainly focus on end user and desk support), PC support and Mobile support, Microsoft 365 support, Experience in Bio Pharma environment

TOP 3 MUST HAVE SKILLS:
1. PC support and Mobile support
2. Microsoft, 365 support
3. Experience in Bio Pharma environment
*Does not need much lab experience, will mainly focus on end user and desk support**
at least 3 years' experience

QUALIFICATIONS:
• Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.
• Experience Level: 3+ years of relevant experience
• Preferred Experience/Skills:
• Experience with working in the pharmaceutical industry and regulated environments
• Ability to handle multiple tasks in a fast-paced environment with strong attention to detail
• Expert knowledge of Microsoft Operating systems
• Strong experience working with local Active Directory and Azure
• Ability to present formal and informal training and assistance to end users
• Apple iOS Systems
• Working knowledge of the administration of Microsoft Office 365 application suite
• Ability to find creative and “out-of-the-box” solutions to incidents and requests
• Ability to provide clear and logical thought processes to identify root causes of incidents
• Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components
• Experience working with enterprise Anti-Virus technologies such as Trellix
• Able to work with people to establish goals, objectives, and change management plans
• Experience in installing and configuring Windows based applications using a software distribution tool
• Experience in working with enterprise Mobile Device Management technologies
• Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches
• Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards
• Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals
• Desire to learn new technologies
• Outstanding customer service provider
• Exceptional interpersonal skills for written, and face to face communications
• Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting
• Demonstrated project management skills
• Automox, SmartDeploy and FreshService experience a plus