Customer Care Advocate - Group Life Products

Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Care Advocate - Group Life Products for a CONTRACT assignment with one of our premier Insurance Services clients in Cary, NC or Oriskany, NY .

Responsibilities :

• Respond to customer requests via telephone, providing excellent service to the firm's customers who have or are looking to obtain a Life insurance policy through their employer.
• Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
• Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Below are some common topics associates can expect to discuss with our customers:
  • Enrolling or changing their life insurance amount
  • Confirm or change beneficiary
  • Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
  • How to continue coverage when retired/leave employer
  • Status of customer requests
  • Billing inquiries

Required Skills :

• Assignment is virtual, including training. Associates still need to be able to report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, poor etc). Hiring out of both Oriskany, NY and Cary,NC you would report to the nearest office.
• Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed - high internet speed and ability to use ethernet is required).
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
• An ability to work during the hours of operation of Monday-Friday 8:00am - 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.
• High school diploma or equivalent is required.
• Work under immediate supervision reporting to an immediate supervisor.

Preferred Skills :

• 1-3 years of experience in the field or in customer service role is preferred.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.