Overview
On Site
USD 33.00 - 35.00 per hour
Full Time
Skills
Remote Support
Help Desk
Supervision
Communication
Knowledge Base
Mentorship
Technical Training
Customer Service
Printing
Remote Desktop Services
Bomgar
Citrix
Virtual Private Network
Remote Desktop
Remote Access
Microsoft Excel
End-user Training
Problem Solving
Inventory
Database Administration
Reporting
Internet
Repair
LAN
Cabling
Network
Servers
Switches
Laptop
Operating Systems
Computer Hardware
Microsoft Office
Documentation
Mathematics
Taxes
Life Insurance
SEP
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
The Client Services Support Technician is responsible for addressing the following:
Help Desk calls from company user base
Creates the initial record of the request
Resolves all Level One end-user problem
Identify, evaluate and solve end-user workstation problems
Support and train end-users in a wide range of software applications
As needed; read, understand and apply complex technical information
Contacts third-party vendors for warranty service repair
Maintains punctual and predictable attendance
Assist site with after-hours support needs
Member of on-call after hours rotation for supporting all sites
Ability to work with minimal supervision, while communicating with site administration and other team members
Work closely to learn and share technical skills with other team members
Good Communication Skills
Able to lead medium sized projects and contribute solutions to knowledge base.
Master new computer technology
Maintain cooperative working relationships
Demonstrate sensitivity to, and respect for, a diverse population
Mentor junior level technicians with technical training
Dedicated Customer Service skills
Active and supporting team member with eager, can-do attitude
Strong knowledge of current desktop and laptop operating systems and hardware
Ability to install and troubleshoot Microsoft Office and other desktop applications
Skilled network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies and processes
Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
Must excel in an environment where exceeding customer expectation is the key objective
Provide technical software, hardware and network problem resolution
Perform question/problem diagnosis and guiding users through step-by-step solutions
Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and
internet connection problems
Clearly communicate technical solutions to end-users in a user friendly, professional manner
Provide one-on-one end-user training as needed
Escalate more complex end-user problems to the appropriate infrastructure team members
Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC)
software
Assists in creating materials for end-user frequently asked questions (FAQs)
Conduct hardware and software inventory database maintenance and reporting, and perform related work as
required
Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and
peripherals
Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and
network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor
maintenance agreements
Helps install local area network cabling systems and equipment such as network interface cards, servers and
switches
Skills/Qualifications:
Basic knowledge of current desktop and laptop operating systems and hardware
Can install Microsoft Office and other desktop applications
Able to follow established troubleshooting and other process documentation
Good communications skills.
Can relay technical information in a manner the customer will understand
Strong reading, documentation and basic math skills are required
Pay and Benefits
The pay range for this position is $33.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Sep 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Client Services Support Technician is responsible for addressing the following:
Help Desk calls from company user base
Creates the initial record of the request
Resolves all Level One end-user problem
Identify, evaluate and solve end-user workstation problems
Support and train end-users in a wide range of software applications
As needed; read, understand and apply complex technical information
Contacts third-party vendors for warranty service repair
Maintains punctual and predictable attendance
Assist site with after-hours support needs
Member of on-call after hours rotation for supporting all sites
Ability to work with minimal supervision, while communicating with site administration and other team members
Work closely to learn and share technical skills with other team members
Good Communication Skills
Able to lead medium sized projects and contribute solutions to knowledge base.
Master new computer technology
Maintain cooperative working relationships
Demonstrate sensitivity to, and respect for, a diverse population
Mentor junior level technicians with technical training
Dedicated Customer Service skills
Active and supporting team member with eager, can-do attitude
Strong knowledge of current desktop and laptop operating systems and hardware
Ability to install and troubleshoot Microsoft Office and other desktop applications
Skilled network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies and processes
Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
Must excel in an environment where exceeding customer expectation is the key objective
Provide technical software, hardware and network problem resolution
Perform question/problem diagnosis and guiding users through step-by-step solutions
Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and
internet connection problems
Clearly communicate technical solutions to end-users in a user friendly, professional manner
Provide one-on-one end-user training as needed
Escalate more complex end-user problems to the appropriate infrastructure team members
Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC)
software
Assists in creating materials for end-user frequently asked questions (FAQs)
Conduct hardware and software inventory database maintenance and reporting, and perform related work as
required
Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and
peripherals
Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and
network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor
maintenance agreements
Helps install local area network cabling systems and equipment such as network interface cards, servers and
switches
Skills/Qualifications:
Basic knowledge of current desktop and laptop operating systems and hardware
Can install Microsoft Office and other desktop applications
Able to follow established troubleshooting and other process documentation
Good communications skills.
Can relay technical information in a manner the customer will understand
Strong reading, documentation and basic math skills are required
Pay and Benefits
The pay range for this position is $33.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Sep 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.