Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 4 Month(s)
Skills
Quality Specialist
Quality Assurance
call center
quality and accuracy
Transactional data Validate and check
Customer Service
Job Details
Who we re looking for:
- Quality Assurance Team is looking for a passionate and highly motivated Quality Specialist.
- The primary responsibility of this role is to perform a review of the quality and accuracy of work functions performed by call center and/or external business partner team members.
- Reporting to the Quality Assurance Supervisor, the person in this role will support Quality and Compliance objectives.
What you ll be doing
- Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.
- Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.
- Leverage recording/monitoring application to compile data, generating reports to support business goals.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.