Senior Analyst - Process Optimization and Automation

General information

Career area
Technology

Work Location(s)
500 Woodward Avenue, MI, 601 S. Tryon Street, NC

Remote?
No

Ref #
21040

Posted Date
11-07-25

Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some clich people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

If you are an innovative thought leader who finds a way to implement solutions for their business partners, this opportunity is right for you! You will be utilizing traditional process improvement methodologies along with the latest automation tools to help our business partners optimize their operations with a focus on exceptional service for our customers. Optimization services include process improvement, automation, optimization of sourcing partners, organizational structure realignment and business integration management.

The Work Itself

• Support evaluation of business operations to determine best improvement options including automation, process improvement, sourcing changes and realignment of resources
• Identify business benefits, create business case and benefit realization plan for improvement projects
• Define & manage project plan
• Support the development KPIs in collaboration with business leadership to measure operational performance and project success
• Assist organizational leadership in evaluating and optimizing management routines
• Collaborate with business experts to identify automation opportunities
• Collaborate with business, IT and matrix partners to ensure design of automation is clearly understood and all stakeholders are aligned
• Facilitate the automation feasibility and complexity analysis
• Build comprehensive business case to assist in prioritizing automation opportunities
• Document current state process
• Build & document automation design
• Create Proof of Concept
• Create architecture design framework and confirm architecture design with shared governance
• Determine virtual machine capacity requirements
• Coordinate regular demos to confirm functionality
• Build user acceptance test plan
• Identify and document reporting requirements
• Assist operations in implementing analytical routines to evaluate success of automation and look for improvement opportunities
• Follow Apex/Agile development life cycle principles to develop and maintain automation project plans
• Gain approvals at appropriate tollgates
• Ensure successful automation rollout
• Facilitate the evaluation of risks and controls associated with all improvement implementations
• Assist in building action plans to address risks and implement controls
• Track and update business cases from evolution of design through post implementation
• Collaborate with operational leadership and subject matter experts to build and align change management plan

The Skills You Bring

• Bachelor's degree in related field required. Master's degree preferred.
• 2+ years experience in data analytics required
• 2 + years in customer service or financial services industry is preferred.
• 2+ years experience in participating on project improvement teams in a financial institution is strongly preferred.
• Demonstrates success in team leadership and project management with a proven track record of successfully implementing change within an organization.
• Demonstrates ability to document processes utilizing Visio or other process management tools, produce documents, spreadsheets, etc. with Windows-based software
• Strong consultative, influencing, conflict management and negotiation skills.
• Excellent presentation skills: ability to conduct presentations to individuals and groups including executive leadership.
• Strong interpersonal skills to effectively communicate with Project Teams, as well as Ally's Auto Finance staff and management.
• Experience in the development of Robotic Process Automation technology strongly preferred.
• Process optimization certification strongly desired (Certified Process Professional, Lean Six Sigma, etc.)
• RPA Developer Certification preferred
• PMP or PMI-ACP certification desired
• Strong working proficiency with the Automation Anywhere platform desired
• Strong working proficiency with PowerBi and other Data Analytics tools (R, Python, SQL) desired
• Proficiency in use of process mining tools i.e. Celonis desired
• Excellent written and verbal communication skills: able to effectively communicate technical details to a non-technical audience (i.e. Leadership, 3rd party vendors etc.) as well as produce clear and concise written documentation

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: ;/li>

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range : $70000 - $120000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.