Overview
On Site
USD 97,500.00 - 139,500.00 per year
Full Time
Skills
Absence Management
Pivotal
Adaptability
Accountability
Organizational Change Management
Team Building
Microsoft Exchange
Roadmaps
Analytical Skill
Continuous Improvement
Innovation
Decision-making
Customer Engagement
Partnership
FOCUS
Data Integration
Management
Interfaces
Process Improvement
Customer Experience
Collaboration
Electronic Commerce
Service Delivery
Data Stewardship
Data Mapping
Reporting
Data Analysis
ROOT
Insurance
Data Management
Team Leadership
Customer Relationship Management (CRM)
Project Management
Problem Solving
Conflict Resolution
Microsoft Excel
VLOOKUP
Pivot Table
Macros
Communication
System Integration
Operational Excellence
Sales
Finance
Embedded Systems
Brand
Leadership
Life Insurance
LinkedIn
Legal
Job Details
Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Job Description - Data Exchange Manager
The Data Exchange Manager leads a high-performing team responsible for implementing and managing data interfaces that support New York Life's products and services. This role is pivotal in driving change toward a more consultative, data-driven partnership model with our clients - helping them understand how their data powers service delivery and administrative excellence.
The individual will champion team development through continuous upskilling, fostering a culture of adaptability, accountability, and collaboration to support the new way of working. This includes equipping team members with the knowledge and confidence to engage clients consultatively, translate data insights into meaningful outcomes, and leverage technology to optimize delivery.
Key Responsibilities
Drive Organizational Change & Team Development
Lead the transformation of the Data Exchange function to align with modern, consultative client engagement practices.
Develop and execute a structured upskilling roadmap to enhance technical, analytical, and consultative capabilities across the team.
Promote a culture of continuous improvement, innovation, and data-driven decision-making.
Client Engagement & Consultative Partnership
Guide the team to conduct client discussions that focus not only on file accuracy but also on how data supports service delivery and administrative efficiency.
Act as a trusted advisor to clients and TPAs, helping them understand how to optimize data integration to drive better outcomes.
Lead client and partner conference calls, ensuring the conversation educates, informs, and aligns with NYL's strategic goals.
Operational & Strategic Excellence
Oversee end-to-end implementation and management of electronic data interfaces in accordance with project timelines and quality standards.
Drive process improvements and automation initiatives that enhance client experience and internal efficiency.
Collaborate cross-functionally with IT, eCommerce, and Operations to design scalable, data-enabled solutions.
Monitor ongoing client activity, ensuring service delivery aligns with NYL's operational goals and client expectations.
Data Stewardship & Insight Generation
Lead discussions on how data supports key services and administration functions, empowering the team to connect technical processes to business outcomes.
Partner with IT and business stakeholders to enhance data mapping, integration logic, and reporting capabilities.
Use data analytics to identify trends, root causes, and opportunities for improved client outcomes.
Qualifications
Bachelor's Degree with a minimum of 5 years of relevant insurance or data management experience.
Demonstrated experience leading teams through change and skill transformation.
Proven ability to develop client relationships and drive consultative conversations grounded in data insights.
Strong planning, project management, and problem-solving skills.
Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Macros) and Access.
Excellent communication, interpersonal, and influencing skills.
Deep understanding of data file processing, systems integration, and automation opportunities.
Track record of operational excellence and results-oriented leadership.
Pay Transparency
Salary range: $97,500-$139,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of
Job Requisition ID: 92923
#GBS
About NY Life Insurance Company
Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.
As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.
You are our future, and we commit to investing in you accordingly.
Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Required Legal Notices - All Candidates Please Click Here
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Job Description - Data Exchange Manager
The Data Exchange Manager leads a high-performing team responsible for implementing and managing data interfaces that support New York Life's products and services. This role is pivotal in driving change toward a more consultative, data-driven partnership model with our clients - helping them understand how their data powers service delivery and administrative excellence.
The individual will champion team development through continuous upskilling, fostering a culture of adaptability, accountability, and collaboration to support the new way of working. This includes equipping team members with the knowledge and confidence to engage clients consultatively, translate data insights into meaningful outcomes, and leverage technology to optimize delivery.
Key Responsibilities
Drive Organizational Change & Team Development
Lead the transformation of the Data Exchange function to align with modern, consultative client engagement practices.
Develop and execute a structured upskilling roadmap to enhance technical, analytical, and consultative capabilities across the team.
Promote a culture of continuous improvement, innovation, and data-driven decision-making.
Client Engagement & Consultative Partnership
Guide the team to conduct client discussions that focus not only on file accuracy but also on how data supports service delivery and administrative efficiency.
Act as a trusted advisor to clients and TPAs, helping them understand how to optimize data integration to drive better outcomes.
Lead client and partner conference calls, ensuring the conversation educates, informs, and aligns with NYL's strategic goals.
Operational & Strategic Excellence
Oversee end-to-end implementation and management of electronic data interfaces in accordance with project timelines and quality standards.
Drive process improvements and automation initiatives that enhance client experience and internal efficiency.
Collaborate cross-functionally with IT, eCommerce, and Operations to design scalable, data-enabled solutions.
Monitor ongoing client activity, ensuring service delivery aligns with NYL's operational goals and client expectations.
Data Stewardship & Insight Generation
Lead discussions on how data supports key services and administration functions, empowering the team to connect technical processes to business outcomes.
Partner with IT and business stakeholders to enhance data mapping, integration logic, and reporting capabilities.
Use data analytics to identify trends, root causes, and opportunities for improved client outcomes.
Qualifications
Bachelor's Degree with a minimum of 5 years of relevant insurance or data management experience.
Demonstrated experience leading teams through change and skill transformation.
Proven ability to develop client relationships and drive consultative conversations grounded in data insights.
Strong planning, project management, and problem-solving skills.
Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Macros) and Access.
Excellent communication, interpersonal, and influencing skills.
Deep understanding of data file processing, systems integration, and automation opportunities.
Track record of operational excellence and results-oriented leadership.
Pay Transparency
Salary range: $97,500-$139,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of
Job Requisition ID: 92923
#GBS
About NY Life Insurance Company
Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.
As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.
You are our future, and we commit to investing in you accordingly.
Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Required Legal Notices - All Candidates Please Click Here
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.