Product Owner

Job Title: Product Owner

Location: Remote(USA)
Experience: 5+ Years

Visa :Any
Employment Type: Contract

Pls submit at the market rate and anywhere in US works

Job Description:

The Product Owner is responsible for helping build and maintain our customer relationship management tool. This solution will be used to support our engagement with members, providers, and brokers. The Product Owner will be accountable documenting processes, identifying business needs, prioritizing capability delivery and partnering across the organization to deliver an integrated cross-functional solution, that is foundational to enabling our future state vision.
Core Responsibilities:

• Partner across the organization to drive definition and delivery of our desktop / relationship management solution Including engaging with multiple functional stakeholders to understand their business needs, partnering with our IT team to define solutions, and integrating with other product / technology teams to ensure continuity across constituents and engagement channels.
• Build business requirements and user stories to support the implementation of new or refreshed capabilities within the platform.
• Partner with business stakeholders to define / refine processes to optimize the end-to-end experience. Establish a strong working knowledge of the business and operational areas.
• Lead product user engagement (e.g., feedback sessions, workshops, internal user meetings, internal leadership meetings) to ensure adoption and continuous improvement within the platform.
• Utilize both quantitative and qualitative data to gather insight, assess performance, identify gaps and continuous improvements that optimize the associate and constituent experience.
• Become an expert in the data elements feed into the platform along with the integrations to other technologies/platforms across our overall customer experience ecosystem (e.g., digital tools, engagement channels, campaign management, etc.). Provide regular updates on progress, risks, issues, and value creation to leadership.
• Become the leading subject matter expert in the organization by remaining current with platform releases, new features, connecting platforms / partners and industry trends to recommend enhancements and upgrades.

Qualifications:

• 2-5 years of product management experience, including working with business stakeholders, defining user stories, managing roadmaps and establishing backlogs.
• Experience with Microsoft Dynamics 365 is a MUST HAVE.
• Experience with Genesys, Campaign Management platforms, or AI technology platforms
• Management of desktop / CRM application implementation, including project planning, business requirement management, business analysis and continuous improvement.
• Operational/customer experience, preferably in the healthcare industry.
• Bachelor's Degree or equivalent experience.
• Customer-focused, creative, iterative thinker with strong problem-solving skills.
• Ability to drive discovery sessions and workshops with business users.
• Strong planning, critical thinking and leadership skills.
• Proven background in successful implementation of technology; including defining processes and documenting requirements (business, technology, and data).
• Strong program & project management skills