Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 24 Month(s)
Skills
Genesys Cloud CX.
Job Details
Role: Genesys Cloud CX Consultant
Location: Miami FL (Onsite)
Expertise in Genesys Cloud CX.
IVA/Conversational AI, GenAI agent assist, and speech/text analytics.
CRM/ITSM integration, WEM/WFO, and automation experience.
Strong client-facing and orals leadership skills.
MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration.
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