Technical Program Manager

Overview

On Site
USD 70.00 - 76.00 per hour
Contract - W2

Skills

Innovation
Recruiting
SAP BASIS
Software Development
Content Management Systems
Organized
Online Learning
People Management
Articulate
User Stories
Test Plans
Scrum
Agile
UPS
Testing
Acceptance Testing
Enterprise Services
Documentation
Roadmaps
Public Speaking
User Experience
TPM
Total Productive Maintenance
Partnership
Leadership
Scheduling
Release Notes
Training
Workflow
Customer Experience
Operational Excellence
Product Management
Educational Technology
Decision-making
Negotiations
Collaboration
Attention To Detail
Management
Product Demonstration
Demonstrations
Communication
Confluence
JIRA
GitHub
SQL
API
POSTMAN

Job Details

Our client, a leading education innovation company, is hiring a Technical Program Manager on a contract basis.
Job ID: 83554

Work Location:
Massachusetts (Remote Working Model)

Summary:
Must Have for this role:
  • The client is looking for a strong Technical Project Manager who has 5+ years of experience of Product Management working with K12 EdTech products and customers.
  • Someone who can support the release notes and training materials to support implementation of new features and workflows.
  • Candidate should have experience working with the Software development and Agile teams.
  • This person works with agile teams to build engaging products to address the needs of authors and helps them publish the content.
  • Someone with strong experience in content management system, who can understand the K12 and Higher Ed products.
  • Ed-Tech industry experience is highly preferred.
  • Confluence, Jira and SQL is a plus.
  • The Technical Product Manager (TPM) is a results oriented, highly organized individual with a talent for breaking down high level customer problems and opportunities into discrete actionable pieces of value.
  • TPM has a passion and capability for contributing to the development of world-class online learning solutions - delivered on time and on quality.
  • The TPM is a self-directed team member with demonstrated leadership potential to effectively work across multiple teams, products, and/or platforms.
  • As part of our Technical Product Management (TPM) team, you will enable the agile teams you work with to build engaging products to address the needs of the client authors, making it easier/faster/better to create and maintain product for
    K-12 teachers and students.
  • The Technical Product Manager will play a key role in understanding the problems our authors face every day, building that empathy within the teams you work in, and managing the team's backlog as they work to solve those problems.
  • You'll articulate requirements, analyze workflow and processes, write user stories and test plans.
  • In this role, you will also help your teams develop healthy, productive, and effective ways of working together.

Responsibilities:
  • Gain a deep understanding of how our authors use our K12 platforms & products by
    collaborating directly with authoring teams to develop new requirements.
  • As your team(s) Scrum Master, you facilitate agile ceremonies including stand ups,
    refinement, planning, demos and retrospectives to ensure delivery of customer value
    based on achievable goals/milestones.
  • Support the team in product & feature testing activities, UX sessions, coordination of Business
  • Acceptance Testing (BAT), and triage of customer-reported defects.
    Expand your knowledge of the client digital ecosystem, including enterprise services, K12 platforms, and internal tools.
  • Share this knowledge through documentation and training.
  • Draft project charters, requirements, and themes/epics/stories while considering and/or
    incorporating inputs from all stakeholders.
  • TPM translates requests and customer needs into working requirements for the engineering team and works with the engineering team to ensure that the delivered product/service is in line with the desired functionality for roadmap milestones.
  • As a champion for your team, you actively identify and eliminate their b distractions and ensure that the value your team creates for the lockers and business is clear and understood.
  • Ensure cross-team dependencies are identified, understood by all affected teams, and then properly managed.
  • When the TPM is dependent upon multiple teams,
    it is the TPMs responsibility to lead cross-team collab oration and coordination that results in a successful end-to-end user experience.
  • This cross-team communication, leadership, and alignment are essential for TPM to be successful.
  • In partnership with your leadership group and team you cultivate a team culture that
    embraces transparency, collaboration and trust.
  • Support production release activities including pre-release tasks, scheduling of deployments, and cross-team dependencies.
  • Compose release notes and training materials to support
    implementation of new features and workflows.
  • Assist in troubleshooting and resolving customer-reported issues; assess trends and suggest enhancements to drive down call volume and improve customer experience in the platform.
  • The client is looking for someone with bachelor's degree
  • A self-starter mindset who works proactively to understand and address the challenges/opportunities ahead of the team.
  • Strong commitment to operational excellence, passion for collaboration, attention to detail, and the ability to navigate stakeholder relationships objectively.
  • Product management experience working with K12 EdTech products and customers.
  • Strong decision making, persuasion, and negotiation skills
    ability to understand and transform technical concepts into non-technical terms that are understandable by business and customer stakeholders and teams.
  • Proven success at influencing and collaborating across teams and work cultures; must be able to collaborate effectively with diverse personalities and skill sets and enjoy constructive conflict.
  • Acute attention to detail, ability to analyze complex systems, and expertise in managing
    multiple projects concurrently.
  • Excellent verbal, written, demo, interpersonal, and organizational communication skills; must be able to communicate with technical teams and business stakeholders, as well as clearly document new software solutions, features, and implementation guides for these audiences.
  • A Familiarity with Confluence and Jira with interest in becoming an expert. Ideal candidate would also be familiar with GitHub, SQL, and API clients such as Insomnia and Postman.

Pay Rate: $70- $76/hour W2

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