Technical Support Specialist

Overview

On Site
$0 - $40
Full Time
50% Travel

Skills

A+
Computer networking
Issue tracking
Service desk
Preventive maintenance
Technical Support
Systems engineering
SOP
Customer service
Amazon Web Services

Job Details

This role will be assigned and work out of the client IT Service Desk operation located at Washington Dulles International Airport . Specific work locations and work hours may vary across our two airports and corporate headquarters - based on operational need. The resource will be required to work at various work sites and must have reliable transportation.
EXPERIENCE/SKILLS
The resource must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team. In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.
Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:
1. Complete complex troubleshooting
2. Coordinate with third-party components (AWS, Google Cloud Platform, CBP, Airlines DCS support, Airport IT Help desk)
3. Assist with PC Refresh activities
4. Track and analyze logs
5. Run training and product demonstrations
6. Participates in all phases of IT systems development
REQUESTED SHIFT
Wednesday through Saturday, 12:00 pm 10:30 pm (4 days x 10 hours days with 30-minutes for lunch)
Contract staff may be required to work any combination of the following shifts as part of a 40-hour work week to accommodate operations:
Monday through Friday, 7:00 am 3:30 pm OR
Monday through Friday, 10:00 am 6:30 pm OR
Sunday through Wednesday, 12:00 pm 10:30 pm (4 days x 10 hours days with 30-minutes for lunch)Assist with similar IT related tasks as required
1. Minimum three years of progressive and continuous experience providing technical support
2. Must hold an A+ certification

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