Overview
Full Time
Skills
Product Support
Technical Support
Computer Hardware
Policies and Procedures
Sabre
Back Office
Problem Solving
Conflict Resolution
Process Reengineering
Process Management
Design Documentation
Communication
English
Management
Sustainability
FOCUS
Finance
Recruiting
Job Details
Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!
Ops Technology Specialist (Remote)
Full time, Costa Rica
As the Operations Technology Specialist, you will provide first-line ops and client travel technology support to all virtual Travel Agents or in-office areas of responsibility. In this role you will be responsible for improving available time for virtual employees for client technology, product support and shared services.
As an Operations Technology Specialist, you will
About you
About us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel .
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD .
You'll be offered
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at
Ops Technology Specialist (Remote)
Full time, Costa Rica
As the Operations Technology Specialist, you will provide first-line ops and client travel technology support to all virtual Travel Agents or in-office areas of responsibility. In this role you will be responsible for improving available time for virtual employees for client technology, product support and shared services.
As an Operations Technology Specialist, you will
- Follow the established process to monitor and resolve technical support cases and provide tracking
- Partner with technology teams to resolve and escalate cases
- Troubleshoot hardware, software, and other client and operations technology
- Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
- Assist other technical teams (hands-on support)
- Follow security best practices
About you
- Extensive experience in the travel industry with proficiency in Sabre GDS
- Understanding of BCD Travel front-mid-and back-office processes, this includes on-line systems and Central Ticketing
- Strong problem solving and process reengineering skills, ability to work on multiple projects concurrently
- Experience in process management (design, document and implement processes)
- Great empathy for customer needs and patience with demanding customers
- Excellent communication skills in English
About us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel .
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD .
You'll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.