AWS Prod Support

Qualifications

Software Engineer with 7+ years of experience in AWS Data Engineering

Must work in PST hours and provide support/be on bridge when there are production issues with high business impacts

Must be technically independent to perform all activities across build-deployment

Expertise in end-to-end ETL data warehouse, Python, AWS managed services (EC2, EMR, Glue, Step function, SNS, Airflow, SQS, Lambda, Cloud Watch, Cloud Trail, S3, Redshift), different databases, Databricks, Starburst

Must have good multi tasking skills, time management

Must have ability to document the business requirements for the teams and also clearly document and explain technical issues to business audience

Terraform, Dev Ops, Tableau and BI tools on high level

Incident and service request management (SPARC) - making sure tickets are acknowledged, updated, and met SLA by the team member

Responsibilities

By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need

Production Support Experience - Strong Triage and Troubleshooting experience, ability to work against timelines

Documentation of Root Cause, strong Analytical Skills for resolving production problems

Must own the SLAs and ensure zero customer critical issues/follow ups

Experienced in implementing projects in on-site/offshore model and successful implementation of end-to-end ETL Data warehouse projects

Problem solving mindset and proactive with follow ups