Overview
On Site
Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12-Month Contract
Skills
ServiceNow
process improvement
Incident management
scalability
IT service management
problem management
ServiceNow Configuration
Service Catalog
ServiceNow Consultant
CMDB
ServiceNow ITSM
ITIL Best Practices
Change Enablement
Request Fulfillment
IT Asset Management
ITSM Process Optimization
ServiceNow Enhancements
ITSM Process Maturity
Hardware Asset Management
Software Asset Management
ServiceNow Platform Stability
Job Details
Solution IT Inc. is looking for ServiceNow Consultant (ITSM / ITIL) for one of its clients in Houston, TX (Hybrid)
Job Title: ServiceNow Consultant (ITSM / ITIL)
Responsibilities:
- Lead enhancements and configuration within ServiceNow ITSM modules.
- Align existing ServiceNow processes with ITIL best practices.
- Support modules including Incident Management, Service Catalog, Request Fulfilment, Change Enablement, and Asset Management (Hardware & Software).
- Work with stakeholders to identify process improvements and implement practical solutions.
- Ensure stability, performance, and scalability of the ServiceNow environment.
- Provide guidance on ITSM process maturity and optimization
Required Skills:
- 8+ years of experience in IT Service Management with at least 5 years in ServiceNow.
- Strong understanding and hands-on experience with ServiceNow ITSM modules.
- Deep knowledge of ITIL Framework and best practices.
- Proven ability to bridge the gap between technology and process.
- Excellent communication and stakeholder management skills.
- ServiceNow certification(s) and ITIL certification preferred.
Work Site: Houston, TX (Hybrid)
Duration: 12-Month Contract (possible extension or conversion to FTE)
Expected Start Date: Immediate
Number of Positions: 1
Please send your responses back to
About Solution IT
Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.