ServiceNow Architect

Overview

Remote
Depends on Experience
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship

Skills

ServiceNow
Risk Management
IT Architecture

Job Details

ServiceNow Architect with 12+ years of experience is responsible for the technical architecture, design, and governance of ServiceNow solutions at an enterprise scale. They lead architecture strategy, ensure best practices, and oversee the successful implementation of complex, large-scale ServiceNow solutions aligned with business goals.

Key Responsibilities

  • Lead design and implementation of ServiceNow architecture across modules like ITSM, ITOM, ITBM, CMDB, HRSD, and Security Operations.

  • Develop architecture governance, guidelines, procedures, and technical standards.

  • Manage instance strategy, technical governance, and core data models.

  • Lead solution design workshops and create technical blueprints.

  • Guide and review code/configuration ensuring enterprise standards compliance.

  • Collaborate with cross-functional teams including business, IT, and delivery leads.

  • Mentor and lead teams of architects and developers.

  • Evaluate and adopt new platform capabilities and technology trends.

  • Ensure risk management and compliance adherence.

  • Manage migration and integration of complex ServiceNow implementations.

Required Skills and Experience

  • Over 12 years of overall IT experience with at least 8 years on ServiceNow platform.

  • Hands-on experience in ServiceNow architecture, development, and administration.

  • Strong knowledge of ITIL processes and ServiceNow modules like ITSM, ITOM, ITBM, HAM/SAM, Security Operations.

  • Expertise in scripting (JavaScript, Glide), REST/SOAP APIs, data modeling, and service portal.

  • Proven leadership in enterprise architecture design and change management.

  • Excellent communication, analytical, problem-solving, and stakeholder management skills.

  • Relevant certifications such as TOGAF, ServiceNow Master Architect, and ITIL are highly preferred.

  • Experience working in agile environments and managing global teams.

Additional Attributes

  • Ability to work under pressure, multi-task, and drive continuous improvement.

  • Strong decision-making and strategic thinking capabilities.

  • Experience with platform policies, customizations approval, and documentation.

  • Familiarity with business process modeling (BPMN) and cloud platforms like Azure, Salesforce is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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