Technician 1

Job#: 2090773

Job Description:

Job Title: Technical Support Technician

Location: Onsite in Boise, ID

Pay: $18 to $20/hr

Job Summary

• The Technician is responsible for assisting with the setup, installation, and support of IT hardware and software, ensuring a reliable production environment. This role involves troubleshooting, tracking service requests, and providing excellent customer support under the guidance of experienced team members.

Key Responsibilities (100%)

• Set up, install, and support hardware, software, and peripheral devices based on design specifications.
• Provide basic troubleshooting and problem resolution to maintain system reliability.
• Respond to customer inquiries regarding hardware and software functionality.
• Offer limited system configuration support to improve equipment performance or address user needs.
• Track and monitor service requests and installations, escalating issues as needed.
• Maintain detailed records of installations, service activities, and resolutions.
• Perform routine administrative tasks and assist with miscellaneous procedures under supervision.

Qualifications

• Education & Experience
• Minimum of 1 year of relevant technical support experience.
• Skills & Abilities
• Strong written and verbal communication skills.
• Excellent customer service orientation.
• Ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite, especially Excel.
• Quick learner with a logical approach to problem-solving and new systems.

Work Environment & Physical Demands

• Primarily office-based in a temperature-controlled environment.
• Extended periods of sitting at a desk or computer.
• Frequent use of office equipment such as keyboards, phones, and calculators.
• Physical activities may include bending, stooping, twisting, and reaching.
• Must be able to lift up to 75 pounds and perform frequent standing, walking, and turning.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.