Overview
Remote
$40+
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Technical Support
Job Details
Provide Level 2 (L2) technical support focused on PC migration activities, including hardware/software installation, troubleshooting, and system upgrades at client sites.
Responsibilities:
Perform PC migrations, including data backup, device setup, and application reinstallation.
Troubleshoot hardware, OS, and network-related issues.
Assist users in transitioning to new hardware or updated operating systems.
Document issues and resolutions following company standards.
Collaborate with L3 support and engineers for unresolved issues.
Maintain inventory records for migrated devices.
Skills Required:
Strong knowledge of Windows OS (Windows 10/11).
Experience with imaging tools (e.g., SCCM, MDT).
Basic networking knowledge (IP, DNS, DHCP).
Good communication and customer service skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.