Overview
On Site
$25 - $35 /hr
Contract - W2
Contract - Full Time
Skills
Windows AND (Mobility OR Mobile OR MDM OR Intune OR JAMF) AND Troubleshooting AND (SCCM OR Image OR Imaging) AND (VPN OR VDI OR Citrix OR AnyConnect OR zscaler) AND (Ticket OR Ticketing OR SNOW OR Ser
Job Details
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
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The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Job Description:Provide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsUtilize the ticket management system to record, update and resolve tickets from the HelpdeskCollaborate with other support groups across global locations to help troubleshoot client issuesUtilize tools for building, monitoring and troubleshooting client devicesParticipate in Disaster recovery testing exercisesUpholding procedures for logging, reporting, and statistically monitoring desktop operationsWrite technical support and client documentation in form of Knowledgebase articlesMeet or exceed expected customer service levelsOther duties as assigned by the Level 2 Support Manager.
Minimum 2 years of relevant experience in a Desktop Support/IT Helpdesk role.Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.Windows 11 Migration.Hardware / Software TroubleshootingExperience with VPN, Soft Phones, Remote Desktop, VDI.Asset Tracking / Inventory ManagementPhone and Tablet support (Windows, iPhone, iOS, Android)Experience with Ticketing System (ServiceNow).Strong Communications SkillsExcellent proven track record supporting clients in a financial environment.Excellent proven customer service based approachGood written and verbal communication skillsGood time management skillsStrong organizational and analytical skillsAbility to multi-task and work under pressureAbility to work autonomously and within teamDress Code: Business casual
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.