Citrix VDI Architect

• Fully remote but must be available to work 8AM - 5PM Eastern time.
• W2 position; 12 months with possibility of extension
• ship required

• The mid-senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment.
• The Citrix VDI Architect will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.
• The types of projects the subject matter expert will focus on include expertise in the design and development of a CUI VDI environment, Windows systems and images, technical and engineering support, and one-on-one training for identified System Administrators.
• Review user requirements and provide direction in the identification of problem and potential resolution.
• Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.
• Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems.
• The goal is to develop a fully supported service operating under change management guidelines, providing a consistent solution that meets security goals and usability requirements with minimal service disruptions.

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment.
• Monitoring of VDI platform with various client tools (NetScaler, ControlUp).
• VDI End-User Sessions.
• VDI Stack.
• Level-2 management and technical support.
• Ensuring virtual sessions are working as intended.
• Handling IT-VDI related requests or inquiries received by client helpdesk.
• Ensuring all Citrix platform server systems under management have updated software patches.
• XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications.
• Ensure high levels of client satisfaction for the products/solutions which are supported.
• Addresses all technical questions around VDI and Citrix.
• Participate in client meetings to update team members.
• Ability to be the technical Subject Matter Expert within the Environment.
• Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.

• Bachelor s degree in Computer Science or a related field, plus 5 or more years of professional experience supporting a large-scale enterprise Windows environment and experience in Citrix VDI.

• Advanced system testing tool knowledge and experience.
• Strong technical experience with the following technologies:
  • Citrix Xen Desktop
  • Citrix Xen Server
  • Microsoft Windows infrastructure
• Ability to work well within a team environment.
• Experience with Workflow analysis.
• Technical collaboration for client problem solving.
• Ability to apply best practices to ensure maximum amount of production.
• Ability to provide one-on-one training to teammates.

• Effective communication skills (written and oral).
• Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft
• Windows Servers, Citrix App Layering.
• Team member training.
• Adaptable, flexible, and self-motivated with strong technical and problem-solving skills.

• Citrix Administration Certification.
• Ability to effectively communicate with large or small groups of people through written or spoken communication.
• Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues.
• Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.
• Must be a self-starter demonstrating the willingness to address / resolve
• ambiguity and conflict within complex VDI environment.
• Develop update processes and work with team members to maintain currency in the VDI environment.
• Technical expertise is a must.

: This role requires the candidate to be a citizen of the United States. EOE/AA/V/D

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