M365 Systems Administrator

POSITION PURPOSE:

The Senior Systems Administrator (SA) is responsible for provisioning, installing, configuring, operating, and maintaining systems hardware, software, and infrastructure. This role will conduct technical research to support innovation and assist end-users with hardware and software issues. The Senior Systems Administrator will supervise and administer Help Desk Operations to ensure all systems and procedures comply with organizational values, supporting staff, clients, and partners.

DUTIES, TASKS AND RESPONSIBILITIES:

System Engineering, Support and Provisioning

Architect and deploy scalable technology solutions to meet project-specific and enterprise-wide operational requirements

Administer and optimize Help Desk operations, ensuring high availability and resolution support issues

Manage lifecycle processes for endpoint hardware and software, configuration, deployment, and decommissioning

Plan, execute, and monitor infrastructure and application-related projects, adhering to project management frameworks and timelines

Perform installation, configuration, and integration of enterprise systems, including financial collaboration, and line-of-business applications

Develop and maintain detailed installation, configuration, and operational documentation and runbooks

Enforce compliance with system standards, security baselines, and industry best practices

Evaluate, recommend, and implement automation strategies (e.g. scripting, configuration management tools) to streamline system administration workflows

Oversee software imaging and deployment using centralized management platforms

Operations and Support

Monitor system health and integrity, including hardware status, server performance, system processes, event logs, and the successful completion of scheduled tasks such as backups

Coordinate with the Security Operations Center (SOC) to investigate and remediate security alerts and incidents

Develop, implement, and maintain backup strategies, ensuring data integrity and recoverability

Administer Microsoft Office 365 and Azure environments, including Exchange Online, SharePoint, Teams and Azure AD services

Maintain and manager Active Directory and domain services

Process and fulfill user account lifecycle requests (provisioning, deprovisioning, role changes, permissions)

Provide Tier 2/3 technical support, diagnosing and resolving escalated user issues across systems and applications

Perform system recovery and remediation from hardware and software failures, coordinating with impacted stakeholders to minimize downtime

Maintenance

Perform routine application of operating system patches, security updates, and administrative utilities: deploy new services in alignment with infrastructure requirements

Upgrade, configure, and maintain enterprise applications including accounting, messaging and collaboration platforms based on evolving project and business needs

Develop, document, and maintain standard operating procedures (SOPs), configuration baselines, and system administration protocols

SKILLS, KNOWLEDGE & ABILITIES:

Bachelors degree in Computer Science, Information Technology, or a related technical discipline

5 years of progressive experience in Systems Administration or Systems Engineering, with demonstrated senior-level responsibilities

ITIL Certification required, strong understanding of IT service management best practices

Microsoft certifications (e.g. MCSA, MS-900, AZ-104) preferred

Bilingual proficiency in Spanish and English is highly desirable

Excellent communication skills, with the ability to convey complex technical concepts to diverse audiences and provide actionable guidance on intricate issues

Flexibility to work evenings and weekends as required, often with minimal advance notice, in support of critical systems or projects

Salary: $100,000- $115,000 per year ( depends on experience level)