JROTC Technical Support and Training Specialist

Job ID: 2504679

Location: FORT KNOX, KY, US

Date Posted: 2025-04-17

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: No

Description

SAIC is currently looking to hire a qualified JROTC Technical Support and Training Specialist to support the JROTC Curriculum Management System (CMS) in Fort Knox, KY.

Duties and Responsibilities:

• Provide operational and field support for the JROTC Curriculum Management System (CMS) by managing and maintaining the help desk. The Help Desk support takes calls and email requests from Instructors to help solve their technical issues with the CMS Software Application. The help desk support is for both custom software-based learning management applications in the CMS and for 3rd party software and hardware response systems that are integrated with the CMS
• Assists in preparing user training materials and conducts training sessions in support of the JROTC School of Cadet Command (JSOCC) including virtual and in-person training sessions
• Support approximately nine regional workshops to train JROTC Instructors on related certification topics. Evaluation of training materials such as syllabi, learning plans, and lesson plans
• Conducts software training including staff training on the latest versions/updates to the course materials, and distribution of the applications and new courseware
• Develops, prepares, and evaluates training program outlines, training manuals, instructions, reference manuals, and other materials to support JSOCC courses and brigade workshops
• Installs, maintains, and troubleshoots the CMS and other software applications on the Instructor laptops during the training courses and remotely as needed in response to Help Desk requests
• Travel (10%) is required to support user-based CMS training

Qualifications

Education Requirements:

• Bachelors and two (2) years' experience; Four (4) years of experience can be used in lieu of a degree

Clearance:

• Must be able to obtain and maintain an active Secret clearance(Interim Secret required to start)

Required Qualifications:

• Experience with Microsoft Office Products, Internet Explorer, and Windows OS
• Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form
• Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person
• Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression
• Triage and investigate tickets for users as they come in
• Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues
• Comprehensive knowledge in Administrator access with computers and a solid understanding of software fundamentals

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.