ServiceNow Solution Architect-FullTime/ Direct Hire

Role: ServiceNow Solution Architect

Location: Remote

Job Type: Full Time/ Direct Hire

Position Overview:

We are seeking a highly skilled ServiceNow Solutions Architect to join our team. This role is ideal for a hands-on technical expert who thrives in a collaborative environment and is passionate about leveraging the ServiceNow platform to drive business efficiency. You will play a key role in designing, implementing, and optimizing ServiceNow solutions across our enterprise, working closely with stakeholders to explore new capabilities, produce documentation and best practices, and maintain high standards of platform performance and scalability.

Effective communication, both written and verbal, is essential for engaging with internal and external stakeholders. Additionally, strong business acumen will be vital in conveying complex technical concepts in a clear and understandable manner to diverse audiences.

This includes evaluating business needs and propose low-code solutions, performing due diligence to arrive at optimal technical solutions. Provide guidance and technical leadership in design and solutioning, ensuring compliance with enterprise architecture standards.

Responsibilities:

• Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.).
• Install, configure, and test new applications and features in a sandbox/dev environment.
• Continuously explore ServiceNow s latest capabilities, releases, and technologies to improve the platform and advise on best practices.
• Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement.
• Ensure data integrity, normalization, and reconciliation of discovery and inventory sources.
• Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools.
• Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures.
• Establish and promote best practices for ServiceNow development, security, governance, and release management.
• Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards.
• Lead workshops, gather requirements, and translate business needs into scalable technical solutions.
• Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions.
• Troubleshoot complex platform issues and recommend long-term solutions.
• Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency.
• Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.)
• Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules.

Qualifications:

• Proven experience in architecting and implementing solutions on the ServiceNow platform.
• Strong hands-on experience with ServiceNow administration and development (Flow Designer, Script Includes, Business Rules, UI Policies, etc.).
• Excellent communication skills, capable of translating complex technical concepts into business-friendly language.
• Deep understanding of ServiceNow modules such as ITSM, CMDB, Discovery, Service Portal, and Integration Hub.
• Experience with REST/SOAP integrations and third-party API interaction within the ServiceNow ecosystem.
• Ability to work independently in a fast-paced environment, managing multiple initiatives.
• Experience creating documentation and establishing development standards and best practices.
• ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred.