Overview
Skills
Job Details
15% Performs system modifications in accordance with programming requests
15%
Assists with maintaining project and ticket systems, providing updates as needed
Gathers processes and procedures for all levels of helpdesk tickets
Accesses consoles remotely while gathering information to assist with level II help desk
tickets
Tier II ticket support
15% Modifies and provides support of automation programs
15% Derives and documents technical procedures
15% Trouble-shoot and assist in resolving automation issues
Assists with monitoring and maintaining the core system hardware, which involves
working closely with third party vendors
Assists with managing and maintaining core system as it relates to production and
development systems used by vendors, business units, and programmers
5% Performs other related duties as assigned
5% Participates in testing new AIX and Core updates and patches
Compliance: Must comply with applicable laws and regulations, including but not
limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets
Control.
Two to three years of similar or related experience, including preparatory experience.
EDUCATION/CERTIFICATIONS/LICENSES
A two-year college degree in an information systems field or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.