Telecom Engineer -Avaya

Summary:
The field service technician will provide basic technical support for the telecommunications systems through the assembly, installation, and testing of the telecommunications systems, including their equipment and peripherals. The Field Service Technician must be able to work with customers, project managers, and senior engineers to build and prepare systems for field deployments. The Field Service Technician must have a general knowledge of the implementation of on-premises telecommunications systems across multiple manufacturers.
Essential Functions:

• Ensures exceptional client satisfaction is consistently delivered and maintained
• Respond to requests for on-site installation and perform scheduled activities of equipment installation to high standards and manufacturing standards.
• Prepares for installations and upgrades by reviewing work orders; obtains necessary equipment, supplies, and tools; and evaluates installation location.
• Perform on-premises wireless surveys using industry-standard tools.
• Assists with software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment.
• Able to use network tracing (wire shark) and other troubleshooting tools to diagnose/troubleshoot end-point devices and peripheral issues.
• Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues.
• Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
• Troubleshoots and supports 3rd party software and applications.
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment-related items)
• Adheres to procedures and safety requirements as appropriate

Additional Specific Duties and Responsibilities:

• Provides cutover support and assistance.
• Performs Server Room Rack and Stack
• Performs mainframe and IDF cross-connects.
• Able to lift 50 lbs.

Required Qualifications:

• High School diploma
• Ability to work well in a cross-functional team environment.
• Ability to work various shifts and occasional weekends as project activity requires.
• Must have excellent organizational and multi-tasking skills.
• Travel to customer sites, locally and nationally, as needed.
• Capable of working alone or with remote supervision.
• Excellent verbal, written, and presentation skills.
• Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion.
• Strong analytical, interpersonal, and relationship-building skills
• Must have legal authorization to work in the U.S. for any employer
• Strong work ethic and personal drive to excel
• Strong sense of urgency and commitment to get the job done
• Ability to adapt to change quickly.
• Requires a valid driver's license
• Excellent customer service skills
• Telephony and LAN networking experience

Desired/Preferred Qualifications:

• CompTIA A+ and/or CompTIA Server+ Certificate
• Telecommunication certifications
• Problem analysis and problem-solving
• High stress tolerance

Travel:

• 80% and as needed.

Work Environment:

• Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Environment:

• Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes:
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by the Client.
EEO Statement:
The Client provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.
Tier 3 Senior Technician

• Travel: Must be willing to travel up to 80% of the time. Our client will reimburse all travel costs. While we try to minimize time away, there will be occasions requiring weekend travel and multi-week deployments.
• Tools Required:
  • Basic tools (screwdrivers, hammer, pliers, wire strippers, etc)
  • Cable Toner
  • Cable RJ45 Tester
  • Test set
  • Punch Down Tool
• Locations:
  • Indianapolis, IN area
  • Pensacola, FL area
  • Wichita, KS area
  • Tulsa, OK area
  • Phoenix, AZ area
  • San Antonio, TX

While proximity to active markets is preferred, we are open to considering qualified Tier 3 resources based anywhere in the U.S.