Technical Support Analyst - 3i People, Inc. - Hybrid in Forsyth, GA, US | Dice.com

3i People, Inc.

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Technical Support Analyst

Hybrid in Forsyth, GA, US • Posted 6 days ago • Updated 6 days ago

Contract Corp To Corp

Contract W2

Contract Independent

Occasional Travel Required

Hybrid

Depends on Experience

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Job Details

Skills

Break/Fix
Educational Technology
Emerging Technologies
Gmail
Google Admin
Google Chrome
Google Chrome OS
LMS
Learning Management
Technical Support
System Administration
Wireless Communication
Information Technology
Regulatory Compliance

Summary

We have a position for a Technical Support Analyst with one of our clients in Forsyth, GA for an initial contract duration of 7 months. s and all those authorized to work in the US are encouraged to apply.

Complete Description:

The client is seeking a Technical Program Analyst within the Office of Information Technology.
The qualified candidate will be able to perform the following duties to include but not limited to analyzing, optimizing, and improving computer systems for client Inmate Services.
This position will be responsible to handle any break fix issues for hardware and software in this area.
The candidate should also be able to assess, operate, test and repair equipment currently used by the client and its employees and students.
This person should be highly motivated to identify program needs, document program process and procedures, participate in strategic planning meetings, and be able to work under limited to no supervision.
A successful candidate will also have a strong background with new and emerging technologies as well as a strong background in computer information systems.
Client is looking for someone with excellent verbal and written communication skills and must be a team player.
The qualified candidate is also responsible for administering, maintaining and supporting the Google Chrome management console used across educational programs and instructional environments as well as GCI.
This position ensures seamless operation of Chromebook, chrome browser settings, user profiles and connected educational apps, while providing high quality technical assistance to staff.
Responsibilities include setting up and maintaining users, groups, and resources.
Ensure that the environment is secure and that client data is protected.
The qualified candidate is responsible for configuring and managing Google Workspace services such as Gmail, Drive, Docs, Sheets, Slides, Meet, Chat, Calendar, and more.
In addition, the qualified candidate will be responsible for providing support to users and troubleshoot issues that arise with the Google Workspace environment.
This position will be located in Forsyth, GA or in Decatur Georgia upon request. Travel will be required.
Client offers a hybrid work schedule with three days in office and two days teleworking after a six-month training period.

Key Responsibilities:

Manage and administer the Google Chrome Management Console for all client devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sites, and associated policy and account management.
Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain.
Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.
Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
Configure, deploy, and update Chromebooks, extensions and educational applications Enforce device and user policies, including content filters, sign in restrictions, and security settings Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education Troubleshoot hardware, software and connectivity issues related to Chrome devices
Collaborate with instructional technology teams to ensure compatibility of digital learning tools
Maintain accurate inventory records for Chrome devices and peripherals Document support procedures, user guides, and troubleshooting steps
Analyze support trends to recommend improvements in device management.

Mileage Re-imbursement:

If going to a correctional facility, expensing mileage will be allowed.
Going to one of the sites (Decatur or Forsyth) for regular work, mileage re-imbursement will NOT be allowed.

Key Responsibilities:

Manage and administer the Google Chrome Management Console for all GDCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.
Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
Configure, deploy, and update Chromebooks, extensions and educational applications
Enforce device and user policies, including content filters, sign in restrictions, and security settings
Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education
Troubleshoot hardware, software and connectivity issues related to Chrome devices
Collaborate with instructional technology teams to ensure compatibility of digital learning tools
Maintain accurate inventory records for Chrome devices and peripherals
Document support procedures, user guides, and troubleshooting steps
Analyze support trends to recommend improvements in device management and user experience
Monitor system performance, updates and security compliance within the Chrome environment

Qualifications:

Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)
2+ years of experience providing IT support or systems administration preferably in an educational setting
Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices

Technical Skills

Proficiency with Google Admin Console, Chrome Management Console and Google workspace
Proficiency in Apple products and Mac support
Familiarity with device imaging, policy configuration, and remote management tools
Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices
Experience supporting web-based applications and learning management systems (LMS)

Soft Skills

Strong problem-solving skills
Ability to translate technical information into user friendly terms
Customer service mindset with patience and professionalism
Excellent organizational and documentation abilities
Strong communication skills

Preferred Qualifications

Google Certified IT Support Professional or Google Certified Administrator
Experience with large scale Chromebook deployments
Familiarity with content filtering tools and device compliance reporting

Working Conditions

Standard office and/or hybrid work environment
Travel is required throughout the state of Georgia
Occasional lifting of up to 25 lbs

Will be required to go into prison setting with escorts

Required Skills

Google Workspace

Preferred Skills

troubleshooting, mac, learning management systems, Chrome, Systems Administration, Apple products

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114091
Position Id: A34162
Posted 6 days ago

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