ServiceNow consultant

  • Jefferson Cty, MO
  • Posted 4 days ago | Updated 1 hour ago

Overview

On Site
Full Time
Accepts corp to corp applications

Skills

WebKit
IT Management
Marketing Operations
Migration
Change Request Management
ITIL
Access Control
SOW
Regulatory Compliance
Technical Drafting
Testing
Documentation
Collaboration
Offshoring
Management
ServiceNow
IT Service Management
Configuration Management Database
RBAC
Microsoft
Active Directory
Issue Tracking
Finance
Life Insurance
Insurance
Legal
Training And Development
Training

Job Details

ServiceNow Consultant

FedTec is seeking a ServiceNow Consultant to provide technical leadership, oversight, and support for the State of Missouri's ITSM modernization initiative. The consultant will serve as the key liaison between the State, implementation vendor, and ITSD teams to ensure a seamless migration from Cherwell to ServiceNow in alignment with enterprise and security standards.

Location: Jefferson City, MO 65101
Job Type: Full-Time

Responsibilities

  • Act as technical SME and project liaison between State ITSD, vendor, and internal teams.

  • Oversee the ServiceNow ITSM migration from Cherwell, ensuring security and compliance.

  • Configure and customize ServiceNow modules (CMDB, Incident, Problem, Change, Request).

  • Implement and align with ITIL 4 and CSDM v4.0 frameworks.

  • Build integrations between ServiceNow, Active Directory, M365, and other state systems.

  • Support Identity Governance (IGA) and Role-Based Access Control (RBAC).

  • Maintain a weekly SOW compliance checklist and verify deliverable quality.

  • Prepare technical design, testing, and go-live readiness documentation.

  • Provide weekly project status and risk reports.

  • Collaborate with ITSD project managers to align milestones and schedules.

  • Ensure data confidentiality and adherence to all State ITSD policies.

  • Ensure all work is completed within the U.S. (no offshore).

Qualifications:

  • 2+ years leading and managing ServiceNow ITSM projects.

  • Hands-on experience configuring CMDB, Incident, Problem, Change, and Request modules.

  • 2+ years in IAM/IGA solutions, RBAC architecture, and integration with AD and M365.

  • 2+ years working in Microsoft ecosystem (M365, Active Directory).

  • Familiarity with Missouri's Cherwell ticketing system preferred.

Why Join FedTec

When you join FedTec, you're joining a family. Our FedTec Total Well-Being program supports your health, growth, and happiness through:

  • Health & Wellness: Medical, dental, and vision plans with Telehealth access.

  • Time to Recharge: Generous paid time off.

  • Financial Security: 401(k), life insurance, disability coverage.

  • Family Support: EAP, pet insurance, legal services.

  • Recognition & Growth: FedTec Applause and Learning & Development programs.

  • Fitness & Wellness: FedTec Fit with a fitness coach, challenges, and group training.

Visit to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination

As an Equal Opportunity Employer, FedTec welcomes all qualified applicants regardless of disability, veteran status, or other protected categories. We value an inclusive workplace based on merit, skill, and contribution.

If your skills and values align with our mission, apply today by submitting your resume!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About FedTec LLC