Mainframe data migration architect

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

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Position : Google CCAI Architect

Location :Atlanta ,GA (Hybrid)

Duration : Fulltime

Job description:

As a CCAI Designer for Google CCAI (Contact Center Artificial Intelligence), your primary responsibility will be to lead and manage the development and execution of technical projects related to CCAI. You will be working with a cross-functional team of engineers, product managers, and designers to ensure the successful delivery of CCAI products.

• Technical Leadership: You will provide technical leadership to the engineering team, ensuring that technical solutions are scalable, reliable, and meet the needs of the business. You will also be responsible for identifying technical dependencies and driving the resolution of technical issues.
• Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, Agent Assist.
• Experience in driving conversational bots for various channels (web, voice etc.) projects.
• Experience in user-centric conversation experiences involving chat, text or voice
• Experience in Telecom domain and processes.
• Design and Architecture: You will work with the design team to review the technical architecture of CCAI solutions. You will also be responsible for ensuring that the design is aligned with business objectives and meets the needs of our customers.
• Strong understanding of the understanding, sentiment analysis, Intent classification, dialog flows etc
• Innovation and Technology Trends: You will keep up to date with emerging technologies and trends in the AI/ML domain and identify opportunities for innovation and improvement. You will also work with the product management team to ensure that CCAI solutions are competitive and meet the needs of our customers.
• Cross-functional Collaboration: You will work closely with product management, design, user research, and other cross-functional teams to ensure alignment on project objectives, timelines, and deliverables. You will also work with external partners and vendors to deliver technical solutions.
• Communication and Stakeholder Management: You will be responsible for communicating technical issues and risks to stakeholders at all levels of the organization. You will also work closely with senior leaders to ensure technical objectives are aligned with overall business objectives.

Qualifications:

• Bachelor\\\\'s or master’s degree in computer science, Engineering, or related technical field.
• Experience in software engineering, with experience in the AI/ML domain.
• Strong technical leadership skills with experience leading complex technical projects.
• Strong problem-solving skills with the ability to identify and mitigate technical risks and issues.
• Strong communication and stakeholder management skills, with the ability to work effectively with senior leaders and external partners.
• Expertise working in an Agile development environment short sprint.
• Strong Experience (~3+ years) in projects related Telecom domain and processes.
• Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, Agent Assist & some experience in telecom domain with contact center technologies and workflows.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.