HRSD Platform Support Coordinator

Location: 100% Remote

Job Description:

• We re looking for a collaborative and service-driven professional who thrives on helping others. As an Employee Service Center Specialist, you ll be the first point of contact for employees, tackling a wide variety of HR-related questions and ensuring every interaction is handled with care, accuracy, and confidentiality. Your work will play a key role in building scalable, employee-first support processes.

Responsibilities:

• Act as the first point of contact for employee inquiries in ServiceNow across HR, Benefits, Compensation, Workforce Management, and more.
• Manage and resolve employee cases within SLA, ensuring clear and compassionate communication throughout.
• Accurately prepare and route time-sensitive documents (I-9s, verifications, offboarding, unemployment claims, personnel files).
• Partner with stakeholders across Benefits, Compensation, Talent Success, IT, Legal, and other teams to provide seamless support.
• Promote self-service by guiding employees to intranet resources and suggesting improvements to content where needed.
• Handle sensitive employee information with the highest level of confidentiality.
• Participate in special projects and process improvement initiatives to enhance the employee support experience.

Experience:

• 1+ years of HR-related experience (coursework or HR exposure will also be considered).
• Excellent written and verbal communication skills able to deliver information with professionalism and empathy.
• Strong problem-solving ability with a customer-first mindset.
• High attention to detail with the ability to work accurately under deadlines.
• Comfortable collaborating in a fast-paced, team-oriented, and evolving environment.
• Self-starter who can reliably work in a remote setting.
• Familiarity with HR systems such as ServiceNow HRSD and Workday (preferred).

Skills:

• HR System
• Employee Service
• ServiceNow HRSD/Workday

Education:

• Technical Certificate, associate s degree, or military technical training in a relevant discipline. BSEE, BSEET, or equivalent engineering degree preferred.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.