Lead Scrum Master

Typical Day in the Role

• Morning:
• Start by checking emails, messages, and project status updates. Prepare for the Daily Scrum, reviewing the agenda and addressing any team concerns.
• Facilitate the Daily Scrum, encouraging team members to share progress, identify blockers, and plan their work for the day.
• Team Engagement and Impediments:
• Based on observations and feedback, plan how to engage team members during the day, address impediments, and potentially plan for training or coaching sessions.
• Afternoon/Evening:
• Scrum Events: Facilitate Sprint Planning, Sprint Reviews, and Sprint Retrospectives.
• Coaching and Training: Provide coaching and mentoring to the team, the Product Owner, and potentially other stakeholders. This might include training on Scrum practices, Lean Thinking, or other relevant topics.
• Communication and Coordination: Maintain open communication with team members, stakeholders, and management, addressing any concerns and ensuring everyone is aligned.
• Continuous Improvement: Help the team identify areas for improvement and implement changes to optimize their workflow.
• Addressing Impediments: Remove any obstacles that are preventing the team from achieving their sprint goals.
• Support for New Teams: May assist teams that are just adopting Scrum.
• Cross-Team Collaboration: Facilitate meetings across different teams to manage dependencies and share lessons learned.

Key Responsibilities:

• Facilitation: Facilitate all Scrum events and ensure they are conducted effectively.
• Coaching: Provide coaching to the team, Product Owner, and other stakeholders.
• Impediment Removal: Identify and remove impediments that are preventing the team from making progress.
• Continuous Improvement: Help the team continuously improve their processes and practices.
• Communication: Maintain clear and transparent communication with the team and stakeholders.
• Protection of the Scrum Team: Shield the team from external interference that could disrupt their work.
• Performance Metrics:
• Establish team metrics like sprint cadency, Backlog, track risk and dependency.
• Uniqueness of this role is it supports AWS in call centers.

Candidate Requirements

• Required: Bachelors degree, SAFe Scrum Master Certification Certified Agile Practitioner, or equivalent certifications required :
• Years of experience required: 3-5 years
• Disqualifiers: have not used Jira or Jira Align, have not held a scrum master before.
• Additional qualities to look for: Agile certification and/or Scrum master certification

• 1 Jira/ Jira Align
• 2 Agile
• 3 Call Center/AWS

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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