Trading & Sales Support

Job#: 2078004

Job Description:

Job Title: Front Office Trading & Sales Support Analyst (Mid-Level)

Location: New York, NY (Hybrid - 3 days onsite)

Shift: First or Second Shift (7 AM-4 PM or 10 AM-7 PM)

Weekend Work: Occasional Saturday release (once a month)

Overview:

We are seeking two experienced Front Office Trading and Sales Support Analysts to join a dynamic and fast-paced team supporting a major financial institution.

Key Responsibilities:

• Provide direct support to traders and sales teams on the trading floor.
• Act as the first point of contact for technical issues-via phone, email, or in-person.
• Monitor system health using tools like ITRS, Splunk, and Dynatrace.
• Manage and resolve incidents and service requests using MY ITSM (transitioning to ServiceNow).
• Take over daily handovers from offshore teams (India) and ensure smooth operations.
• Escalate issues to development teams when necessary and follow through to resolution.
• Document incidents and resolutions in line with ITIL principles (Incident & Problem Management).
• Participate in monthly Saturday release cycles and occasional weekend support.
• Self-train and adapt quickly in a fast-evolving environment with limited formal training.

Required Experience:

• 3-5 years of experience in front office trading and sales support.
• Proven ability to work in high-pressure, fast-paced environments.
• Strong communication skills-clear, concise, and confident.
• Experience supporting traders directly on the floor.

Technical Skills:

• Operating Systems: UNIX, Linux, Windows
• Scripting & Programming: Python (strong plus), shell scripting
• Monitoring Tools: ITRS (Geneos), Splunk (in migration), Dynatrace
• Ticketing Systems: MY ITSM (transitioning to ServiceNow)
• Other: Familiarity with OX (Operations Exchange), basic monitoring concepts

Soft Skills:

• Strong multitasking and prioritization abilities.
• Self-starter with the ability to learn independently.
• Comfortable working with minimal supervision and incomplete documentation.
• Excellent interpersonal skills for working closely with traders and cross-functional teams.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.