Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
LWC
Support
CRM
Job Details
Location: Chicago, IL - onsite 3 days (In person Interview!)
Salesforce Support
The client is looking for a Salesforce development and support profile with 5+ years of hands on experience in Salesforce Administration, user support and platform optimization. The ideal candidate will have deep knowledge of Salesforce functionality, troubleshooting, with the strong ability to collaborate across different teams to ensure the CRM system meets business needs.
Major Responsibilities
- Function as Salesforce developer responsible for the support of existing salesforce applications.
- Daily administration and support of Salesforce CRM system including managing user setup, roles and security, customization of objects, fields, record types, and page layouts.
- Develop and create customized reports and dashboards within Salesforce CRM.
- Provide advanced user support and administration for salesforce.
- Troubleshoot complex issue and provide solutions.
- Perform data quality audits and de-duplication.
- Support integration with other systems.
- Assist in system upgrades, new features implementations and release management.
- Create documentation and support materials.
- Monitor system performance and recommend improvements.
Required Knowledge and Skills
- 6+ years of Salesforce experience in support/ admin role.
- Strong understanding of Salesforce data models, security and configuration.
- Strong understanding in Flows, LWC, Validation Rules, Reports, Custom objects.
- Experience working with Salesforce APIs and third party integration tools.
- Strong communication and interpersonal skills.
- Ability to work independently and prioritize multiple tasks in a dynamic environments.
- Experience in Salesforce Lightning tools and modern automation tools like Flow.
- Experience with defect-management, Problem Management tools like Service now.
- 3+ years of good Salesforce experience in development.
- At least one salesforce certificate should be there.
Additional Preferred Knowledge and Skills
- Experience with multiple SFDC Support projects.
- Knowledge of Agile/ Scrum methodology.
- Experience using Salesforce version control, continuous-integration, build automation.
- Agent force, data cloud and personalization are nice to have.
Experience
- Bachelor's Degree in Computer Science or equivalent relevant, proven work experience
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