Technical Support Engineer

Job Description

Job Summary

Provides systems engineering support for any of the areas within Technology

Job Responsibilities

• This entry level role is actively learning how to perform and implement the daily operational activities of the Technology engineering work function. This work may include responsibilities to deploy, operate, scale, tune and troubleshoot server systems, website, app infrastructure and/or other systems.
• Monitors, evaluates and troubleshoots subcomponents of systems for reliability, performance, security and compliance.
• Learns to identify and determine likely reasons for problematic causes. Supports the resolution of routine service problems and escalates non-standard issues as they occur
• Learns to prepare accurate documentation and communication to facilitate elimination of problems and to create efficient fixes.
• Implements activities that support limited parts of the work of own unit / team / projects.
• Interacts with team members and peers and may interact with external peers to provide semi-routine information related to assigned tasks.
• Coordinates to accomplish assigned tasks. Interacts with team members and peers and may interact externally to provide semi-routine information related to assigned tasks.
• Has basic knowledge of systems administration
• May demonstrates proficiency in some areas of the professional function.

About Walgreens
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at ;br>
External Basic Qualifications

• Bachelor's degree in computer science, Information Technology, Mathematics OR High school Diploma / GED and at least 3 years of experience in a technical role.
• Willing to travel up to 10% of the time for business purposes (within state and out of state)

Preferred Qualifications

• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Knowledge of programming languages, such as ______________.
• Knowledge of IT technologies, such as
• Experience in Technical Operations.
• Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc.

We will consider employment of qualified applicants with arrest and conviction records.