ServiceNow CMDB/ITOM Solution Architect

Overview

Remote
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

IT Service Management
Data Governance
Supervision
Regulatory Compliance
IT Infrastructure
Policies and Procedures
Use Cases
User Stories
Configuration Management
Reporting
Testing
Management
ServiceNow
IT Operations
Configuration Management Database
IT Asset Management
Communication
RACI
Mapping
Project Management
Leadership
Managed Services
Data Quality

Job Details

Role: ServiceNow CMDB/ITOM Solution Architect
Location: Remote
Duration: 6+ months
Rate: $Market All Inclusive

Job Summary

The client went live with ServiceNow ITSM 9 months ago, transitioning
from Cherwell.
The client is currently running the Yokohama release.

Job Description

ServiceNow CMDB Product Manager to set the strategy and the execution
leveraging a managed services provider to optimize the CMDB starting
with Discovery and expanding the CMBD to Mapping, CSDM and ITAM
This includes overseeing data governance, defining the structure of
the configuration management system, such as identifying
Configuration Items (CIs), establishing naming standards, defining
relationships, and supervising mapping and discovery activities. The
CMDB Product Manager also tracks compliance to policies and
procedures and resolving / escalating any compliance issues.

In addition,
* Reviews and approves significant IT infrastructure changes to
ensure impacts to configuration management data are properly
addressed
* Mentors the organization on Configuration Management services,
concepts, policies and procedures
* Provides and approves all requirements, use cases, user stories,
etc. in support of new or improving functionality of the CMDB
* Reviews and approves all requests for administrator log on
credentials / access rights to the CMS infrastructure
* Reviews and publishes configuration management reporting and
oversees the design, coding and testing of reports as needed

Top Skills Required

1. Experience managing the day-to-day ServiceNow CMDB governance and
execution and are certified in ITOM Visibility
2. Have experience setting the strategy and the execution to optimize
the CMDB starting with Discovery and planning expansion of the CMBD
to Mapping, CSDM and ITAM
3. Strong Communication skills, establishing a RACI, and knowledge of
road mapping and project management and to advise leadership
4. Experience monitoring a managed Services Provider to ensure they
are maintaining data quality and standards

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