Overview
On Site
$28 - $28
Contract - W2
Contract - 12 month(s)
No Travel Required
Skills
Service Desk Personnel
Job Details
Job Description:
- Under general supervision, the LARS Support Specialist is responsible for maintaining the client Licensure and Regulation System (LARS) and external help desk system (Zendesk).
- This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.
- Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests.
- Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel.
- Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively.
- Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices.
- Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies.
- Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management.
- Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows.
- Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.