Product Owner // Hybrid (Pittsburg, PA/Dallas, TX)

Senior Product Owner to join our team in Pittsburg, PA/Dallas, TX (Need Onsite day 1, Hybrid 3 days from office, No Remote).

C2C Salary Range: $70/hr

Mandatory Skills: Product Owner, Fiserv, Pega Smart Disputes

Job Description:

We are looking for an experienced Senior Product Owner with a background in the credit card business with knowledge in disputes (previous experience with Fiserv as a processor and/or Pega Smart Disputes). The ideal candidate will play a crucial role in leading the product development and enhancement efforts, leveraging their expertise in Fiserv or Pega Smart Disputes to deliver innovative solutions.

Responsibilities:

• Act as the primary liaison between business stakeholders and the development team, ensuring alignment of development efforts with business needs and objectives.
• Lead the product vision, strategy, and roadmap for Fiserv as a processor or Pega Smart Disputes, driving the prioritization and delivery of features and enhancements.
• Define and prioritize user stories, acceptance criteria, and feature requirements based on a deep understanding of the Fiserv or Pega Smart Disputes processing systems.
• Collaborate with cross-functional teams, including development, quality assurance, and operations, to ensure successful delivery of product features and enhancements.
• Conduct user acceptance testing (UAT) and feedback sessions to ensure that delivered features meet business expectations and requirements.
• Provide subject matter expertise on Fiserv or Pega Smart Disputes processing systems, leveraging insights to guide product development and optimization.
• Drive continuous improvement and innovation in the product, leveraging industry best practices and emerging technologies.
• Maintain a deep understanding of the competitive landscape, market trends, and industry changes related to Fiserv or Pega Smart Disputes processing systems.
• Provide guidance and support in change management efforts related to the implementation of new features or changes to existing features.
• Collaborate with senior leadership to communicate product vision, progress, and impact on business outcomes.

Qualifications:

• Proven experience as a Product Owner, Business Analyst, or similar role with a focus on Fiserv as a processor or Pega Smart Disputes.
• Strong understanding of Fiserv processing systems or Pega Smart Disputes, including features, workflows, and configuration capabilities.
• Experience in Agile methodologies, particularly as they relate to product development and enhancement.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders, development teams, and senior leadership.
• Analytical and problem-solving skills, with the ability to translate business needs into actionable product requirements.
• Knowledge of change management principles and practices, particularly related to product development and implementation.
• Ability to work independently, manage multiple priorities, and drive product initiatives to successful outcomes.
• Certification in Agile methodologies, product ownership, or related areas is advantageous.