Overview
On Site
Full Time
Skills
System Administration
End-user Training
Remote Access
Computer Hardware
Call Center
Network Operations
Software Support
Technical Training
Microsoft Office
Technical Support
Customer Service
Hardware Troubleshooting
Internet
Microsoft Windows
Communication
Management
Analytical Skill
Conflict Resolution
Problem Solving
Critical Thinking
Active Directory
Client/server
Printer Support
Job Details
Job Description
Technical Support Analyst
Type: 6 Month Contract
Location: Fort Worth, TX 76109
Work Setting: Hybrid
Duties & Responsibilities
- Deliver excellent customer service to users seeking support.
- Use judgment, critical thinking, and technical skills to resolve complex technical issues, including user access, system operations, software applications, and hardware configurations.
- Offer how-to recommendations and ensure timely follow-up on incidents.
- Manage and document all support interactions, and resolve tickets with client confirmation.
- Work both independently and within a team, maintaining professionalism in all interactions.
- Assess when issues require further end-user training and escalate appropriately.
- Provide emergency on-call support outside business hours and monitor systems overnight.
- Instruct users via phone or remote access to reduce administrative errors and increase capabilities.
- Maintain proficiency in company-supported hardware and software to minimize costs and impacts.
Skills & Qualifications
- Education: Bachelor's degree or equivalent experience (three or more years in IT call centers, IT systems, network operations, or software support).
- Work Experience: At least three years of industry experience or technical training with Microsoft products or equivalent computer support services. Recent college graduates with a related degree may be considered.
- Certifications: Professional certifications are a plus but not required. Certifications can qualify as experience.
- Required Skills:
- Strong client service orientation.
- Advanced knowledge in computer software, hardware, troubleshooting, internet, and Windows.
- Excellent communication skills and ability to manage shifting priorities.
- Strong analytical, problem-solving, and critical thinking skills.
- Experience with Windows Active Directory and Client/Server printer troubleshooting.
Kindly no C2C for this opportunity.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.