Overview
On Site
Depends on Experience
Full Time
Skills
Research
Preventive Maintenance
Performance Management
Supervision
Information Systems
System Monitoring
Documentation
Identity Management
Information Management
Informatics
Training
Interfaces
Storage
PS
PostScript
Conflict Resolution
Problem Solving
Computer Hardware
RIS
Technical Writing
Management Reporting
End-user Training
Management
Collaboration
Project Management
Policies and Procedures
Health Care
CompTIA
CAPM
Customer Service
Communication
Microsoft Excel
Microsoft Outlook
Computer Networking
DICOM
VNA
Microsoft Exchange
PACS
Military
Law
Job Details
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate Services
Department: IS-Cardiology Radiology
Location: Princeton Health- 1 Plainsboro Road (occasionally in Philadelphia)
Hours: Hybrid, (6:30am-3:00pm) with an on-call component
The Imaging Informatics Support Analyst on the Clinical Imaging Team participates in the management of the clinical imaging systems, modality connectivity, and day-to-day support of the end-users of the various radiology and cardiology imaging systems. The Analyst will assist in the analysis, development, installation, implementation and support of all components of the imaging information systems and solutions, as well as integration of the system with system interfaces, hardware, and software.
The Analyst works with the other members of the Clinical Imaging team to ensure maintenance and integrity of PACS Services and acts as a technical resource to coordinate and provide support for all new and current applications and software upgrades applicable to the clinical systems. They will conduct assessments of the imaging environment and identify implication for system implementations and may act as a facilitator for those changes in the imaging environment. The Imaging Informatics Analyst will implement training plans and help to construct content for education for appropriate clinical, physician, clerical, and support staff.
The Analyst will be primarily assigned to the Penn Medicine facilities for supporting the end users on the various clinical imagining systems but does maintain systems enterprise wide. It is expected that an Imaging Informatics Analyst is able to work independently, with limited direct onsite supervision. The analyst should be an active member in both radiology and cardiology services.
Accountabilities
Daily Information Systems and Modality System Monitoring for both PACS and CPACS systems:
Daily monitoring of scheduled jobs, using monitoring tools.
Notify vendors of any problems and working collaboratively to solve those problems.
Provide support for downtime image transmission when necessary.
User Management:
Adding/Changing/Deleting users, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users and maintaining appropriate documentation for all user management functions.
Study Monitoring and Patient Information Management:
Monitor unmatched studies.
Correct studies, when images are in the wrong study, when study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required.
Correct study using Patient Management Tool, when patient information is wrong; and for creating new patients, changing patient information.
Provide direct support to end users in the efficient and accurate utilization of the IS Imaging Informatics applications
Train specific new users and providing re training for all users as needed.
Participate in System Administrator training provided by Vendors and remaining current in new versions and techniques.
Advanced System Configuration Changes and Modifications:
Install and setup workstation hardware supplied by the organization, including physicians' PCs.
Notify, plan, and coordinate installation with Vendor personnel to add modality connections, including interfaces to new modalities.
Notify and coordinate with Vendor personnel when moves/changes to modalities' DICOM storage locations are required.
Plan and coordinate software upgrades with Vendor personnel.
Install and maintain other information software (e.g., PS360, Terarecon, etc.) to workstations.
Track and notify Vendor personnel when modality software upgrades or other related information system software upgrades are required.
Troubleshooting and Problem Solving:
Provide viable options to resolve issues
Analyze and notify Vendor personnel when hardware problems associated with Vendor supplied hardware require Vendor personnel involvement and resolution.
Analyze and solve hardware problems related to hardware supplied by the organization.
Analyze and work with Vendor personnel to resolve software communication problems, including modality communication problems, RIS communication problems, etc.
Technical Documentation and Management Reporting:
Develop and maintain materials and records (attendance, etc.) for user training.
Customer service:
Deal directly with client either by telephone, electronically or face to face.
Respond promptly to client's inquiries and resolve client's complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Direct requests and unresolved issues to the designated resource.
Record client interactions, transactions and action taken.
Follow up on client interactions when required.
Communication/Collaboration:
Build productive relationships with vendors.
Participate in team interaction, build consensus, and listen to all points of view.
Solicit the input of others who are affected by plans or actions and push for solutions in which all parties can benefit.
Work in partnership with the Clinical Imaging Team, vendors, and users to implement agreed upon solutions.
Develop project management skills to ensure achievement of project goals. May lead projects impacting multiple teams.
On call duties as required:
Responsible for taking secondary on-call within the PACS group as assigned
Responsible for taking Single point of contact (SPOC) on-call as assigned.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Minimum Requirements
Required Education and Experience
H.S. Diploma/GED is required
5+ years of Experience working in the imaging field such as a Healthcare vendor or in a hospital's Radiology, Cardiology or IT department or relevant Radiology Clinical Experience
Bachelor's or Associate's degree may substitute for some experience.
Licenses, Registrations, and Certifications
CIIP, PARCA, CompTIA A+, CAPM is preferred
Required Skills and Abilities
COMMUNICATION: Demonstrated customer service skills
COMMUNICATION: Demonstrated interpersonal/verbal communication skills
TECHNOLOGY: Ability to use Microsoft Excel
TECHNOLOGY: Ability to use Microsoft Outlook
Ability to work independently and in a group setting, depending on what the situation requires
Familiarity with Sectra PACS or GE CPACS, or Syngo CPACs, networking and Radiology or Cardiology modalities, DICOM
Experience with VNA imaging archive
Experience with LifeImage or other system used to upload and exchange outside images
Experience working in a clinical imaging environment
Experience working with a PACS or CPACS system
Experience with Radiology PACS
Experience with Cardiology PACS
Experience with any large vendor PACS or CPACS system
Experience working in a clinical imaging environment
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate Services
Department: IS-Cardiology Radiology
Location: Princeton Health- 1 Plainsboro Road (occasionally in Philadelphia)
Hours: Hybrid, (6:30am-3:00pm) with an on-call component
The Imaging Informatics Support Analyst on the Clinical Imaging Team participates in the management of the clinical imaging systems, modality connectivity, and day-to-day support of the end-users of the various radiology and cardiology imaging systems. The Analyst will assist in the analysis, development, installation, implementation and support of all components of the imaging information systems and solutions, as well as integration of the system with system interfaces, hardware, and software.
The Analyst works with the other members of the Clinical Imaging team to ensure maintenance and integrity of PACS Services and acts as a technical resource to coordinate and provide support for all new and current applications and software upgrades applicable to the clinical systems. They will conduct assessments of the imaging environment and identify implication for system implementations and may act as a facilitator for those changes in the imaging environment. The Imaging Informatics Analyst will implement training plans and help to construct content for education for appropriate clinical, physician, clerical, and support staff.
The Analyst will be primarily assigned to the Penn Medicine facilities for supporting the end users on the various clinical imagining systems but does maintain systems enterprise wide. It is expected that an Imaging Informatics Analyst is able to work independently, with limited direct onsite supervision. The analyst should be an active member in both radiology and cardiology services.
Accountabilities
Daily Information Systems and Modality System Monitoring for both PACS and CPACS systems:
Daily monitoring of scheduled jobs, using monitoring tools.
Notify vendors of any problems and working collaboratively to solve those problems.
Provide support for downtime image transmission when necessary.
User Management:
Adding/Changing/Deleting users, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users and maintaining appropriate documentation for all user management functions.
Study Monitoring and Patient Information Management:
Monitor unmatched studies.
Correct studies, when images are in the wrong study, when study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required.
Correct study using Patient Management Tool, when patient information is wrong; and for creating new patients, changing patient information.
Provide direct support to end users in the efficient and accurate utilization of the IS Imaging Informatics applications
Train specific new users and providing re training for all users as needed.
Participate in System Administrator training provided by Vendors and remaining current in new versions and techniques.
Advanced System Configuration Changes and Modifications:
Install and setup workstation hardware supplied by the organization, including physicians' PCs.
Notify, plan, and coordinate installation with Vendor personnel to add modality connections, including interfaces to new modalities.
Notify and coordinate with Vendor personnel when moves/changes to modalities' DICOM storage locations are required.
Plan and coordinate software upgrades with Vendor personnel.
Install and maintain other information software (e.g., PS360, Terarecon, etc.) to workstations.
Track and notify Vendor personnel when modality software upgrades or other related information system software upgrades are required.
Troubleshooting and Problem Solving:
Provide viable options to resolve issues
Analyze and notify Vendor personnel when hardware problems associated with Vendor supplied hardware require Vendor personnel involvement and resolution.
Analyze and solve hardware problems related to hardware supplied by the organization.
Analyze and work with Vendor personnel to resolve software communication problems, including modality communication problems, RIS communication problems, etc.
Technical Documentation and Management Reporting:
Develop and maintain materials and records (attendance, etc.) for user training.
Customer service:
Deal directly with client either by telephone, electronically or face to face.
Respond promptly to client's inquiries and resolve client's complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Direct requests and unresolved issues to the designated resource.
Record client interactions, transactions and action taken.
Follow up on client interactions when required.
Communication/Collaboration:
Build productive relationships with vendors.
Participate in team interaction, build consensus, and listen to all points of view.
Solicit the input of others who are affected by plans or actions and push for solutions in which all parties can benefit.
Work in partnership with the Clinical Imaging Team, vendors, and users to implement agreed upon solutions.
Develop project management skills to ensure achievement of project goals. May lead projects impacting multiple teams.
On call duties as required:
Responsible for taking secondary on-call within the PACS group as assigned
Responsible for taking Single point of contact (SPOC) on-call as assigned.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Minimum Requirements
Required Education and Experience
H.S. Diploma/GED is required
5+ years of Experience working in the imaging field such as a Healthcare vendor or in a hospital's Radiology, Cardiology or IT department or relevant Radiology Clinical Experience
Bachelor's or Associate's degree may substitute for some experience.
Licenses, Registrations, and Certifications
CIIP, PARCA, CompTIA A+, CAPM is preferred
Required Skills and Abilities
COMMUNICATION: Demonstrated customer service skills
COMMUNICATION: Demonstrated interpersonal/verbal communication skills
TECHNOLOGY: Ability to use Microsoft Excel
TECHNOLOGY: Ability to use Microsoft Outlook
Ability to work independently and in a group setting, depending on what the situation requires
Familiarity with Sectra PACS or GE CPACS, or Syngo CPACs, networking and Radiology or Cardiology modalities, DICOM
Experience with VNA imaging archive
Experience with LifeImage or other system used to upload and exchange outside images
Experience working in a clinical imaging environment
Experience working with a PACS or CPACS system
Experience with Radiology PACS
Experience with Cardiology PACS
Experience with any large vendor PACS or CPACS system
Experience working in a clinical imaging environment
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.