Overview
On Site
Hybrid
USD 70.00 per hour
Full Time
Job Details
Date Posted: 06/26/2025
Hiring Organization: Rose International
Position Number: 484705
Industry: Software/Financial Services/IT Company
Job Title: Program Manager
Job Location: Mountain View, CA, USA, 94043
Work Model: Hybrid
Work Model Details: Hybrid: 3 days/week onsite
Shift: 3 days/week onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 70.00
Max Hourly Rate($): 80.00
Must Have Skills/Attributes: Agile, Analytical Skills, Google Docs/Sheet/Slide, JIRA, MS Excel, Project Management, SaaS
Nice To Have Skills/Attributes: Waterfall
Experience Desired: Experience in project management, preferably within a SaaS or tech company (3+ yrs)
Preferred Education: Bachelor's Degree
Job Description
***Only qualified Program Manager candidates located near Mountain View. CA area to be considered due to the position requiring an onsite presence***
Required Skills:
Bachelor's degree in Business Administration, Project Management, or a related field.
3+ years of experience in project management, preferably within a SaaS or technology company.
Proven ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines.
Strong analytical and problem-solving skills with the ability to extract insights from data.
Excellent written and verbal communication skills; experience communicating effectively with executive-level stakeholders is a plus.
Proficiency in project management methodologies (Agile, Waterfall).
Experience using project management software (e.g., Asana, Jira, Monday.com).
Strong interpersonal skills and the ability to build and maintain strong relationships with internal and external stakeholders.
Experience working within a customer-centric organization is highly desirable.
Duties:
We are seeking a highly organized and detail-oriented Project Manager to play a vital role in scaling the client Lighthouse program.
This individual will be responsible for managing key operational processes, ensuring the smooth execution of customer engagements, and contributing to the program's overall success.
This role will require strong analytical skills, exceptional communication, and the ability to work effectively within a cross-functional team environment.
Responsibilities:
Daily IES Health Check & Issue Resolution:
Assist with daily monitoring and escalation management: Provide support to the Lighthouse Program Manager in the daily monitoring of client Enterprise Suite (IES) customer health and sentiment, utilizing established processes and tools.
Facilitate issue escalation and resolution: Assist in identifying and escalating customer issues to the appropriate teams for timely resolution, ensuring clear communication and tracking of progress.
Analyze data and identify trends: Support the analysis of daily monitoring data to identify trends and potential problems, contributing to proactive solutions and recommendations.
Contribute to process improvement: Support the ongoing development and refinement of the daily IES monitoring process, identifying areas for efficiency and effectiveness through data analysis and observation.
Lighthouse Customer Engagement Management:
Manage a comprehensive data set of Lighthouse customers, tracking engagement activities, frequency, and overall health.
Ensure consistent and high-quality engagement with Lighthouse customers across various touchpoints (e.g., product development feedback, roadmap input, beta testing, Go-to-Market strategy).
Develop and implement strategies to maintain customer activation and maximize the value derived from their participation.
Coordinate and schedule customer-facing engagement opportunities, ensuring efficient resource allocation.
Collaboratively organize and facilitate meetings to ensure high-quality interactions.
Track and analyze customer engagement metrics to identify areas for improvement and optimize the customer journey.
Bonus Points:
Experience working with upper-mid-market clients.
Familiarity with the accounting or financial software industry.
Experience with CRM systems.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484705
Industry: Software/Financial Services/IT Company
Job Title: Program Manager
Job Location: Mountain View, CA, USA, 94043
Work Model: Hybrid
Work Model Details: Hybrid: 3 days/week onsite
Shift: 3 days/week onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 70.00
Max Hourly Rate($): 80.00
Must Have Skills/Attributes: Agile, Analytical Skills, Google Docs/Sheet/Slide, JIRA, MS Excel, Project Management, SaaS
Nice To Have Skills/Attributes: Waterfall
Experience Desired: Experience in project management, preferably within a SaaS or tech company (3+ yrs)
Preferred Education: Bachelor's Degree
Job Description
***Only qualified Program Manager candidates located near Mountain View. CA area to be considered due to the position requiring an onsite presence***
Required Skills:
Bachelor's degree in Business Administration, Project Management, or a related field.
3+ years of experience in project management, preferably within a SaaS or technology company.
Proven ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines.
Strong analytical and problem-solving skills with the ability to extract insights from data.
Excellent written and verbal communication skills; experience communicating effectively with executive-level stakeholders is a plus.
Proficiency in project management methodologies (Agile, Waterfall).
Experience using project management software (e.g., Asana, Jira, Monday.com).
Strong interpersonal skills and the ability to build and maintain strong relationships with internal and external stakeholders.
Experience working within a customer-centric organization is highly desirable.
Duties:
We are seeking a highly organized and detail-oriented Project Manager to play a vital role in scaling the client Lighthouse program.
This individual will be responsible for managing key operational processes, ensuring the smooth execution of customer engagements, and contributing to the program's overall success.
This role will require strong analytical skills, exceptional communication, and the ability to work effectively within a cross-functional team environment.
Responsibilities:
Daily IES Health Check & Issue Resolution:
Assist with daily monitoring and escalation management: Provide support to the Lighthouse Program Manager in the daily monitoring of client Enterprise Suite (IES) customer health and sentiment, utilizing established processes and tools.
Facilitate issue escalation and resolution: Assist in identifying and escalating customer issues to the appropriate teams for timely resolution, ensuring clear communication and tracking of progress.
Analyze data and identify trends: Support the analysis of daily monitoring data to identify trends and potential problems, contributing to proactive solutions and recommendations.
Contribute to process improvement: Support the ongoing development and refinement of the daily IES monitoring process, identifying areas for efficiency and effectiveness through data analysis and observation.
Lighthouse Customer Engagement Management:
Manage a comprehensive data set of Lighthouse customers, tracking engagement activities, frequency, and overall health.
Ensure consistent and high-quality engagement with Lighthouse customers across various touchpoints (e.g., product development feedback, roadmap input, beta testing, Go-to-Market strategy).
Develop and implement strategies to maintain customer activation and maximize the value derived from their participation.
Coordinate and schedule customer-facing engagement opportunities, ensuring efficient resource allocation.
Collaboratively organize and facilitate meetings to ensure high-quality interactions.
Track and analyze customer engagement metrics to identify areas for improvement and optimize the customer journey.
Bonus Points:
Experience working with upper-mid-market clients.
Familiarity with the accounting or financial software industry.
Experience with CRM systems.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.