Application Support Engineer

Application Support Engineer

Location: Atlanta, GA/ Hoboken, NJ

Mode: Hybrid (3 days per week)

Duration: 1 year

They need client support for the applications/ products/ platforms developed by Actimize. One needs to understand Java/Python code and be good with Linux commands for checking logs, SQL queries, exposure to AWS services, and proactive monitoring.

What you get to do

You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.

As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.

You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out.

Responsibilities:

• Managing Complex Applications hosted on the cloud
• Support Application maintenance activities
• Managing Daily data processing & troubleshooting failures

• Building proactive Monitoring & alerting service.
• Automation using Ansible, Python, and Perl scripting
• Setup & securing new Application instances
• Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes.
• Creating and maintaining knowledge base for various technical resolutions
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Drive customer communication during critical events.
• Provide on-call off hour support and flexible to work in 24*7 shift environment

Qualifications & Skills Sets :

• 5+ years of relevant experience
• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
• Strong problem-solving, analytical, and communication skills
• Exposure to handling complex application performance issues
• Exposure to APM tools like AppDynamics, Dynatrace
• Excellent skills in managing containerized / cloud-based applications with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux)
• Database skills ( SQL, Oracle, or Postgres / Casandra)
• Application Server ( skills on any of the Middleware technologies e.g., Tomcat, WebLogic, WebSphere)
• Good understanding of Networking, Load balancers
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell, etc.)
• Experience in working with tools like OpsGenie, Nagios, and Rundeck

Additional Skills Desired:

• Cloud / Application-level Security experience
• Experience in the Banking & Financial domain
• Has worked in an Agile / Sprint development model.