Content Conversation Designer

Job Title : Content Conversation Designer
Location : Hybrid in NYC, NY
Duration : 6+ Months Contract

Skills Required: Conversational AI / Virtual Assistant Design, Asset Transfer Workflow Design, RAG (Retrieval-Augmented Generation), Cross-Functional Collaboration, Training/Upskilling.

Requirements and Qualifications:

• Lead development and refinement of conversational designs for Transfer of Assets workflows, including escalation pathways, error handling, feedback loops, and integration with status updates and cross-channel resolution paths.
• Define and document user journeys across front-, middle-, and back-office functions to ensure end-to-end continuity.
• Establish conversational design principles that drive consistent language, tone, and context passing across VA interactions.
• In partnership with the AI, BA and SMEs, train and upskill client content teams to curate and classify content for retrieval-augmented generation (RAG), ensuring alignment with design principles and technical functionality.
• Collaborate with product, engineering, and operations to ensure conversational flows align with requirements and deliver clear business outcomes.
• 8 12 years of experience in conversation design, content strategy, or digital experience (consulting and/or financial services preferred).
• Proven expertise in VA/AI conversation design, including error handling, escalation design, and cross-channel integration.
• Strong facilitation, stakeholder management, and communication skills; ability to codify standards and mentor teams.
• Demonstrated analytical rigor and user-centric mindset to iterate and improve conversational experiences.