Coupa Source To Pay End User Support

Note: This is a remote role but must work PST hours.

Description/Comment:

• As a Financial Systems Analyst (Source-to-Pay (STP) End User Support), you will be responsible for providing technical and business support to end users across all levels within the organization, specifically focusing on financial systems within the STP workstream. Your role will involve troubleshooting issues, providing timely and accurate solutions in compliance with policy, identifying improvement opportunities, and assisting with system testing, basic analysis and other tasks (as needed).

Responsibilities

• End User Assistance: Provide timely and effective support to end users regarding the STP process and systems and ensure accurate and complete data documented in tickets prior to closure in Service Now system. Address user inquiries, troubleshoot issues, and guide users through system functionalities. Identify, prioritize and resolve (within scoped responsibilities) incidents from Executives (VP and above) and their assistants. Effectively escalate and communicate issues to the appropriate resources when necessary. Prioritize work and exercise good judgement while managing multiple tasks.
• Process Improvement: Proactively and continuously track, monitor and analyze systems and processes to identify opportunities for process/system improvement.
• Documentation: Document internal troubleshooting
• Compliance: Support the governance and monitoring of STP financial systems compliance in accordance with company policies, standards and SOX requirements.
• System Testing: Tests system enhancements and modifications to ensure the integrity of the system s functionality or its data
• Other: Provide support on other projects or tasks as requested.

Experience:

• Business Expertise
• Applies company policies and procedures to resolve a variety of issues
• Applies general knowledge of business developed through education or past experience
• Work Complexity & Problem Solving
• Completes basic to moderately complex tasks and projects
• Uses existing procedures to solve standard problems
• Analyzes information and standard practices to make judgements
• Communications and Customer Service Relationships
• Gives and receives information such as options, technical direction, instruction, and reporting results
• Maintains communication with both internal and external contacts

Skills:

• Applies company policies and procedures to resolve a variety of issues
• Applies general knowledge of business developed through education or past experience
• Work Complexity & Problem Solving
• Completes basic to moderately complex tasks and projects

Education:

• BA/BS preferred.

About US Tech Solutions:

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