Overview
Remote
$30 - $30
Contract - W2
Skills
SFDC
Compaign
OEM
Google Workspace
Job Details
Job Title: Support Analyst - Salesforce
Location: 100% Remote
Duration: Long Term Contract
Required Skills:
- Experience with SFDC
- Experience with managing lead campaigns\
- Adaptable in quickly learning new software programs and tools
- Strong familiarity with Google Workspace including Gmail, Slides, Docs, Forms and more
- Management of the Mobility Co-Sell and OEM partner referral program leads
- Daily review of new leads
- Meets weekly with partner to discuss data matching at the individual lead level
- Dashboard enhancements for better lead stage tracking
- Open chatter tickets in SFDC as needed
- Work between the OEM and SFDC teams to have more comprehensive and matching lead data come across including proper field entry, address, company, and user information as well as other business identifiers like DUNS
- Compile effective reporting on all leads including reason for inaccurate lead data, not assigned, incorrect assignment, and feedback by stage including disqualified, unqualified and all SFDC stages.
- Work with SFDC IT and OEM to ensure the proper data is being collected on OEM side and crosses over from OEM to Verizon during the handoff
- Own the Info manager site for the OEM Referral Program: content, links, information, updates, etc.
- Provide weekly operational updates including lead
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