Product Manager (UX and HCI)

Title: Product Manager

Location: Remote

Duration: 6 to 12 months

We offer enterprise software to many large health systems that enables their case management and social work teams to expedite decision-making and care coordination workflows for the next level of care.

Core Competencies

• Skill with designing scalable, cloud-based, enterprise-class software solutions either as a UX designer, or software engineer
• Deep understanding of human interface design and/or application programming interface design
• Skill with leading an Agile product development team composed of UX designers and software engineers
• Skill with identifying key decision points and building consensus around the best decision for the company
• Exceptional communication skills, particularly when translating technical concepts and jargon for non-technical team members and customers

Core Responsibilities

• Being the SCRUM master for at least one software development team
• Coordinating weekly releases of new features and/or bug fixes for at least one product
• Be the primary responsible person for the reliability of at least one product
• Developing technical designs and acceptance criteria and/or developing UX designs and acceptance criteria for new features
• Working with Project Managers, Technical Support, Account Managers, Sales, and company executives to maintain priority for customer requests and concerns
• Supporting Project Managers with customer implementations
• Supporting Technical Support Analysts with root cause analysis for bug reports and issue investigations
• Supporting UX Designers in developing designs for new features and/or products
• Supporting Data Analysts in developing reporting tools and products for external and internal purposes

Workflow

• Daily
• Coordinating/participating in customer-facing meetings to promote, develop, or support products
• Lead meetings with software engineers to manage releases and remove barriers to completion of issues/tickets
• Provide rapid responses to customer inquires about anything impacting a product or project you are responsible for
• Evaluate the reliability and performance of the product(s)/application(s) you are responsible for and take action to address any poor performance
• Weekly
• Ensure that new code is released to production safely and on schedule, including testing that the acceptance criteria for a given issue/ticket are met prior to release
• Ensure that your software engineering team is compliant with internal development protocols
• Manage/update product roadmaps, including the specification of priorities and communicating changes in priority to relevant company stakeholders
• Design new features and/or products in conjunction with engineers and designers
• Evaluate enhancement requests from customers and determine whether and how these requests are prioritized
• Monthly
• Lead a review of the performance of your software engineering team in the previous month and determine what actions need to be taken to improve performance
• Report on the overall performance of the products/applications you are responsible for to leadership using relevant metrics
• Report on progress with personal OKRs to your manager