Help desk mobile devices

Help Desk Operations/ one year projec t

In this role, you will provide 24x7 first line support for IT services to internal users. You will respond to IT requests and incidents, troubleshoot issues, provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services. Your work will contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally.

IT Service Management

In this role, you will assist with the day-to-day IT Service Management process based on industry standards. You will help develop the roadmap and guides, define processes and data requirements, and establish metrics and reports. Your work will support performance analysis and decision making to help ensure infrastructure support is efficient, effective, and adheres to process policies and procedures.

Local Infrastructure/Deskside Operations In this role, you will deploy and provide hardware and IT services to internal end users in client's offices. You will diagnose and resolve hardware and software related issues, maintain and troubleshoot local IT infrastructure, network and collaboration services, and participate in the rollout of new technologies and services. Your work will contribute to improved incident resolution and customer service standards.

Mobility & Wireless Operations

In this role, you will Identify, diagnose, and resolve problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services. You will participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs.

Major Responsibilities:

Local Infrastructure / Deskside Operations Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally Diagnoses and resolves local Infrastructure, hardware & software related issues Follows standard operating procedures for IT request and incident services to the end-user Improves Incident resolution and customer service standards Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues Participates in the rollout of new technologies, services, and security remediations

Helpdesk Operations

Provides 24 x 7 first line support for IT services to internal users Follows standard operating procedures for IT request and incident services to the end-user Troubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globally Provides feedback and assist in development of procedures, work instructions and new scopes Participates in the rollout of new technologies, services, and security remediations

Mobility & Wireless Operations

Deploys and provides mobile devices and mobility services to internal users Follows standard operating procedures for mobility services to the end-users Troubleshoots end user performance issues for mobile devices (Smart phones, tablets, data devices, etc.) as well as mobile applications and Bechtel App Store Provides feedback and assists in development of procedures, work instructions and new scopes Responsible for mobility asset and inventory management Identifies, diagnoses, and resolves problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services Participates in the rollout of new mobility technologies and services Education and Experience Requirements:

Requires a University Hire with 1-2 years of experience or 5-6 years of relevant work experience.

Required Knowledge and Skills:

Basic knowledge of corporate, industry and professional standards.

Basic knowledge of project management concepts and tools.

Ability to handle customer interactions in an accurate, effective and timely manner.

Ability to articulate ideas and write clear and concise reports