Overview
Skills
Job Details
You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems, you make it happen.
Be helpful and understanding - provide the support you would want!
Customize the customer experience for every individual
all communication, instructions, and product knowledge to the level of the individual.
Determine the most cost-effective repair to minimize customer downtime.
Be proactive! Prepare reports for analysis of product failure trends and service issues.
In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!
Who You'll Work With
As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
You'll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company run our customers.
Who You Are?
Experience do 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A+ Certification, or able to obtain within first 6 weeks of employment.
Solid experience and understanding of IT services and product so Enthusiastic about technology and willing to learn and stay on the cutting edge.
Personable, Relatable and responsible when interacting with ALL customer so
When the customer has a problem? are they going to dread your visit? If yes, you're not picking up what we're putting down.
Consultative approach to solving issues ? Help us, help them! ?
Reliable Able to transform technical IT solutions lingo into terms everyone understands.
Impeccable follow-through to customer satisfaction Will attempt to connect to anyone you meet, no matter how difficult.?
Go-Getter Insatiable desire for knowledge, independence, and success?
strive for more than the status quo Not intimidated by problems you've never seen before confidence is key!
Hungry to work hard and hungry to grow your career!
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.