ITIS Desktop Support

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth.

We are seeking an experienced and outstanding ITIS Desktop Support for one of our esteemed clients.

Role : ITIS Desktop Support

Location : Hybrid Onsite Dallas TX, Jersey City Nj, and Tampa FL

Duration: Long term

Key Responsibilities and Skills:

• Provide Level 1 and Level 2 support for desktop and laptop systems, both hardware and software.
• Troubleshoot operating system (Windows/macOS) issues and perform necessary fixes.
• Install, configure, and maintain desktop hardware, printers, scanners, and other peripherals.
• Configure and support Microsoft Office 365, Active Directory, and email clients.
• Respond to and resolve user requests and incidents via the IT ticketing system (e.g., ServiceNow, Remedy).
• Manage desktop imaging and deployment using tools like SCCM, MDT, or Intune.
• Ensure systems are updated with security patches and antivirus software.
• Coordinate with IT infrastructure teams on escalated issues.
• Maintain asset inventory and documentation of IT processes and procedures.
• Assist with onboarding and offboarding of employees, including equipment setup and recovery.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 8+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Windows 10/11 and Mac OS environments.
• Experience with Active Directory, Office 365, and basic network troubleshooting.
• Familiarity with remote support tools (e.g., TeamViewer, Any Desk, Bomgar).
• Good understanding of ITIL processes and ticketing systems.
• Strong communication and interpersonal skills.
• Ability to work independently and handle multiple tasks simultaneously