Overview
On Site
USD 50,000.00 - 60,000.00 per year
Full Time
Skills
Technical Support
Regulatory Compliance
Hardware Installation
Collaboration
Training
Microsoft
Warehouse
Mobile Devices
Printers
Warehouse Management
Change Management
Disk Imaging
Microsoft Windows
Operating Systems
Computer Hardware
Management
Active Directory
Problem Solving
Conflict Resolution
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced IT Support Technician to join our team in Cleveland, Ohio. This position focuses on providing technical assistance and troubleshooting support for desktop systems, warehouse technologies, and related hardware. The ideal candidate will have strong knowledge of Microsoft solutions and the ability to document IT configurations effectively.
Responsibilities:
Provide technical support for desktop systems, including installation, configuration, and maintenance.
Troubleshoot and resolve issues related to Microsoft desktop solutions such as O365, M365, SharePoint, OneDrive, and Active Directory.
Support warehouse technologies, including handheld scanners, label printers, and warehouse management systems.
Document IT configurations, processes, and change management activities to ensure consistency and compliance.
Manage desktop imaging and hardware setup for new and existing users.
Ensure the security and functionality of desktop systems through regular updates and maintenance.
Collaborate with team members to resolve complex technical issues and improve support processes.
Assist in maintaining Active Directory, including user accounts and access permissions.
Provide clear and timely communication with users regarding technical issues and updates.
Conduct training sessions or provide guidance to users for common IT tools and systems.
Requirements
Associate degree in technology or a related field, along with 2-4 years of relevant experience.
Proficiency in Microsoft desktop solutions, including O365, M365, SharePoint, OneDrive, and Active Directory.
Hands-on experience with warehouse technologies such as handheld scanners, label printers, and warehouse management systems.
Ability to document IT processes, configurations, and change management activities.
Familiarity with desktop imaging and workstation setups.
Strong knowledge of Windows 10 operating systems and desktop hardware.
Experience managing and troubleshooting Active Directory environments.
Excellent problem-solving and communication skills to effectively assist users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced IT Support Technician to join our team in Cleveland, Ohio. This position focuses on providing technical assistance and troubleshooting support for desktop systems, warehouse technologies, and related hardware. The ideal candidate will have strong knowledge of Microsoft solutions and the ability to document IT configurations effectively.
Responsibilities:
Provide technical support for desktop systems, including installation, configuration, and maintenance.
Troubleshoot and resolve issues related to Microsoft desktop solutions such as O365, M365, SharePoint, OneDrive, and Active Directory.
Support warehouse technologies, including handheld scanners, label printers, and warehouse management systems.
Document IT configurations, processes, and change management activities to ensure consistency and compliance.
Manage desktop imaging and hardware setup for new and existing users.
Ensure the security and functionality of desktop systems through regular updates and maintenance.
Collaborate with team members to resolve complex technical issues and improve support processes.
Assist in maintaining Active Directory, including user accounts and access permissions.
Provide clear and timely communication with users regarding technical issues and updates.
Conduct training sessions or provide guidance to users for common IT tools and systems.
Requirements
Associate degree in technology or a related field, along with 2-4 years of relevant experience.
Proficiency in Microsoft desktop solutions, including O365, M365, SharePoint, OneDrive, and Active Directory.
Hands-on experience with warehouse technologies such as handheld scanners, label printers, and warehouse management systems.
Ability to document IT processes, configurations, and change management activities.
Familiarity with desktop imaging and workstation setups.
Strong knowledge of Windows 10 operating systems and desktop hardware.
Experience managing and troubleshooting Active Directory environments.
Excellent problem-solving and communication skills to effectively assist users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.