Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Analytical Skill
Business Systems
Collaboration
Communication
Critical Thinking
Customer Service
Job Details
UNIVERSAL Technologies is seeking a Help Desk Analyst for a remote position based in Albany, NY, which could change to hybrid in the future.
WHO WE ARE UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.
We take pride in placing talented professionals on mission-critical technology projects that drive public sector transformation and operational excellence.
WHAT WE OFFER Our W2 employees can expect the following benefits:
MANDATORY SKILLS/EXPERIENCE
SCOPE OF SERVICES
We take pride in placing talented professionals on mission-critical technology projects that drive public sector transformation and operational excellence.
- Competitive pay
- Health/Dental Insurance
- Group Life Insurance
- 401K
- HSA/FSA
- Pre-Tax Transportation Program
- Generous Paid Time Off/Holiday
- Bachelors Degree OR equivalent combination of advanced education, training, and experience will be considered
- Minimum 3 years of relevant professional experience
- Strong customer service skills with previous help desk experience
- Experience in healthcare, Medicaid, and Long-Term Care
- Proficient in Microsoft Office Suite
- Exceptional written and verbal communication skills
- Strong documentation, critical thinking, and analytical skills
- Assist end users with system issues via phone and email
- Test system functionality to determine root causes of user-reported issues
- Ensure program requirements, regulations, and policies are understood, documented, and followed across the Department and affiliated organizations
- Review system usage and ensure compliance with program policies by individuals and organizations
- Manage user-facing communications and review training materials for accuracy
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