IT Field Support Technician (ONSITE/TRAVEL)

Trigyn's direct client in Baltimore County, Maryland has a long-term contract assignment for an IT Support Technician.

ONSITE/TRAVEL- Work location will vary within multiple schools/locations in Baltimore County.

Required Skills:
? Associates Degree in a related technology area
? Minimum of three (3) years? experience installing, upgrading, troubleshooting and maintaining device software
? Knowledge of Windows and Apple hardware and software platforms
? Ability to perform technical tasks with minimal supervision
? Must be able to follow oral and written directions
? Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
? Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
? Ability to lift 50 pounds and climb a ladder.

Desired-any of the below will be a plus:
? Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.

Roles and Responsibilities:
? Communicate effectively with all levels of customers including administrators, staff, students and vendors
? Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
? Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
? Installs and configures supported device operating systems
? Performs routine diagnostics and maintenance with multiple operating systems
? Installs and configures applications and other supported software packages
? Tests new releases for supported systems
? Performs network support and troubleshooting duties
? Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
? Troubleshoots hardware and software issues
? Assists teachers with resolving device related problems
? Integrates knowledge and skills from a range of technologies to address work
assignments and problems of moderate complexity
? Coordinates with vendors when necessary
? Participates as team member on small and/or large projects
? Records activities in the work order system
? Updates/Creates internal supported system documentation.

NOTE:
? Work location will be at multiple schools/locations within Baltimore County.

? Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
? Workdays are M-F. No holiday pay or school closing pay will be paid.

For Immediate Response send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.